N. V. Cloutier Inc.

When I went to NV Cloutier with my daughter 5 weeks ago to find out why nothing had been done to repair her Dodge Caravan (which was sold to her knowingly with no AC because my garage reported that the AC system had been canceled out), we spoke with Louis, one of the owners who reprimanded my daughter In front of me, for having brought me with her he said, to attack him ... because I questioned the quality of the vehicle they sold her and the price she was charged for it and recommended they replace it with a vehicle that matched the price she paid. Six weeks later they repaired her AC after she refused a van they wanted to exchange hers for which had transmission problems, and they were going to overcharge her for that van and also make her pay them $3,000 just to return her van to them because they said it was only worth $3,000...... To make things worse, on the way home from NV Cloutier Wednesday with her van after they said was repaired, it started overheating so she pulled off the road and discovered there was no Prestone in the radiator... it had all leaked out. She couldn’t get ahold of anyone at NV so she had someone bring Prestone and they saw that it was completely dry and steaming as they filled it and may now have damaged the motor. She made it home and hasn’t used the van since. After not hearing back from NV even though she left a message that night to please call her, she called and was told it was just a clip off one of the hoses for the AC system, they didn’t even apologize or say bring it in.... Since that day my daughter has not used her van because she has a 1yr old and 2yr old and is afraid of it breaking down again. Shame on you NV Cloutier for the way you have treated this young mom who put her trust in you in part, because of your good rating on Google. UPDATE: My daughter decided to take a chance and drive it today, Sunday (without the children) and the AC system wasn’t even fixed.... it still doesn’t work!

Another repair job gone wrong with this garage. When the vehicle was picked up it kept overheating, turns out there was no prestone for the radiator at all in the van, the whole thing was dry. Called them up and they automatically knew without looking at what it was that a hose was not hooked up in the back of the motor for the engine coolant. To me and everyone else who knows something about vehicles, it seems like someone was hoping for the motor to blow up. Not impressed, you would think a garage is suppose to repair a vehicle not make you have to go to other garages to get the job done right.

They charge for a Courtesy car when you bring your vehicle in for warranty work. They charged for an antitrust guaranteed for life and don't even spray all the metal Parts under the vehicle. But this is normal to them. They painted the badging on the vehicle prior to purchase And then refused to put on original badging when the paint peeled off. If you want to get screwed go to NV Cloutier.

Not too thrilled with the service department. Returned to have some recall work done. When I went the first time they had received the wedding coloured replacement parts. Today when I picked up my vehicle I was told that they would call me to come back when they recieved other parts that hadn't come in. So that will make 3 visits to fix this recall, which is a known issue that I think they should know what parts to order. Very frustrating.

Just a quick in and out. Not there long enough to really write a review.

Karim Lekehal was very professional. Very helpful. Wonderful service. Would definitely use again!

If you need a vehicle then ask for Karim. No BS or trying to add stuff you don't need or want. Very straight forward sale. Be prepared for his relentless teasing though. :-) He will make you smile thru the whole buying experience.

This was my first purchase from NV Cloutier. Karim was the salesman that I contacted for the purchase of a 2022 Rubicon 4xe. Karim was very knowledgeable about the vehicle and the government subsidies that were available. The leasing process was very smooth and everything was clearly explained. When the jeep arrived he set up a FaceTime call to show me all around. The car was quickly prepared and sent directly to my home. Paperwork was minimal and straightforward. For the most part I was able to do all of this by text which was super convenient! Will definitely buy from NV Cloutier and from Karim again. Highly recommend!