Multinautic
4.9/5
★
based on 8 reviews
Contact Multinautic
| Address : | 2330 Chem. Jean-Adam Suite M, Saint-Sauveur, QC J0R 1R2, Canada |
| Phone : | 📞 +77 |
| Website : | https://www.multinautic.com/ |
| Categories : | |
| City : | R |
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Eric Vandal on Google
★ ★ ★ ★ ★ AWESOME SERVICE. I needed to replace a dock floater damaged in transport but it was out if stock everywhere. I was able to order it through Rona and pick it up at their warehouse with no delay in my construction plans! 5 star service.
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Mary Janet Ross on Google
★ ★ ★ ★ ★ My Lower Dock arrived without all the pieces. Email to head office and I had the replacement parts in two days. Very impressive. We are also into year two of our multinautic dock system. So easy to install and is incredibly functional.
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Ed Shen on Google
★ ★ ★ ★ ★ I bought 3 4X8 dock kit last summer, I couldn't finish the last section because I needed to remove a stump to install it. Well I miss place the hardware, I emailed customer service and within 12 hours they are ready to send me my hardware. Very fast service and very professional. Thanks again
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Sue Nuttall on Google
★ ★ ★ ★ ★ We bought a floating dock kit, easy to assemble, excellent directions, top quality and extra pieces just in case I guess cause we sure needed one of them as we lost a piece in the lake during building. Customer service also was very helpful when we had a missing plug situation. As a matter of fact, we contacted customer service twice, and both times we were helped immediately with excellent customer service.
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Graham Murray on Google
★ ★ ★ ★ ★ I purchased Multinautic's Aluminum 5 Step Angled Dock Ladder several years ago.
It was easy and quick to assemble and even easier to install in the Spring and remove in the Fall. We like to remove it after every use in order to keep the algae and other marine gunk off - consequently its appearance has remained almost like new and the risk of slipping on the steps minimized.
We installed the Extra Quick Fasteners using SS bolts, nuts and washers rather than just wood screws, so the ladder is securely attached to the dock even when a fair amount of pressure is exerted on it.
The angled entry and hand grips makes getting in and out of the water very easy. As ours is relatively deep, little effort is required to hoist oneself up out of the water. The steps are comfortable, secure and stable.
In short, I have no regrets purchasing this product and in fact am rather pleased that I did. I would certainly recommend it to others.
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Ruth Ellen Greenwood on Google
★ ★ ★ ★ ★ Requested replacement for J hooks for dock ladder. First set got lost somewhere in the delivery. Second set arrived in one day! No charge for the hooks, and no charge for the delivery!!! This is the best customer service I have ever experienced! Amazing! Five stars is not enough. They deserve 10 at least. Thank you! Thank you! Thank you!
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David Erickson on Google
★ ★ ★ ★ ★ This week, while re-installing my four step dock ladder that I purchased from Multinautic I discovered I was missing some essential hardware. A quick phone call to Melodie at Customer Service resulted in clear and prompt results with a shipping order placed within 24 hours.
Simply put, Multinautic has gained a customer for life. Excellent quality marine products, fair pricing and effective and patient post-sales customer support are key to its excellent reputation. A Canadian Company that is a world beater!
Bravo Zulu to Multinautic.
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Anthony D'Aversa on Google
★ ★ ★ ★ ★ I would personally and highly recommend a dock system by Multinautic over all others out there - I undertook a tremendous amount of research before narrowing my purchase from Multinautic. Their dock systems are made for deep and shallow water, for floating, fixed or a hybrid.
A few things I would like to highlight from my experience:
The dock system is:
-easy to install (separates in pieces and you don't need a team of heavy weights to pull it out of the water) 2 people can easily achieve the same result.
-easy to store away (stackable and not many pieces to worry about)
-durable (combination of stainless, aluminum, galvanized steel and cedar - no cheap materials)
-safe (I have had many people on this dock and have had nothing but compliments)
-size (perfectly proportional, I opted for the 5x10)
-customizable (you can decide the layout of the dock - I love this part as it feels like a new adventure each year or if you have new water toys you can adapt the dock to fit in and around your toys).
One of the main reasons I decided to buy from Multinautic, the items are Made in Canada, the customer service is incredible and the accessibility to accessories for the dock makes things not only easy from a sourcing perspective but you never have to worry about compatibility. For example, we have a stand up paddle board (SUP) and had nowhere to temporarily store it. I did a quick search on Multinautic's website and viola they make a SUP holder that connects to the dock in 2 minutes - it adds character to our dock and convenient access to the SUP without compromising any dock space as it hangs over the water - brilliant.
I dealt with Peter, he is very knowledgeable, patient and answered all my questions.
Keep up the amazing work Multinautic
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