Mrs. Clean - Calgary

This is my first time using Mrs. Clean and it was a great experience. I highly recommend them. Kimberly ensured that the booking process was very simple and smooth. Patti and Gillian were a very professional team that did a great job cleaning my house. I am now booked with Mrs. Clean for regular cleaning.

I hired Mrs Clean to complete a full house move out clean in August as I moved out of town and had no time to complete the clean myself, so to make it easier my husband and I found this company. Mrs. Clean sent me a list of the items that would be cleaned in the house and I found it was ideal to what was needed. The house was not in terrible condition to begin with. I was quoted a reasonable amount for the clean and provided approval to proceed. One hour before our move out inspection after the clean was “completed”, we were left in shock when we entered the home to find it was not cleaned entirely. The only items of the home that were reasonably cleaned was the stove top elements and inside the fridge. I was advised that this “clean” took 2 cleaners 2.5 hours to complete. Nothing was dusted, vacuumed, water stains in the sink, cabinets were not wiped down, the list goes on. Had I had time to do this clean myself, I could have done the whole house myself in 2.5 hours, and done a better job than what ever these cleaners supposedly did. Both my husband and I were left scrambling 1 hour before our move out inspection, to clean the house and get it up to a reasonable standard. We ended up having to borrow cleaning supplies from our neighbours as we arrived at the property expecting it to have been cleaned by Mrs. Clean. Because the job was not completed, this ended up costing us more money than anticipated, we had to pay our landlord extra to have it cleaned again. Needless to say, I contacted the owner of Mrs. Clean regarding this as we were both so upset that this happened. I was given 2 different excuses: One being something related to covid and their employees and being short staffed, and the other being some sort of miscommunication between who scheduled my job and relaying information to the cleaners based on what I was quoted. Regardless I understand mistakes happen, but no communication was made to see if they could rectify the situation until I sent an email and had to call several time’s to get a hold of someone. If there was miscommunication like I was told, a simple phone call to myself would have solved it. Period. No excuses and problem solved. Mrs Clean Calgary still felt it was necessary to send me an invoice me for this (at first for the full amount after I had emailed them about what happened) regardless of the inconvenience and terrible job preformed, and despite the fact this company ended up costing me more money and time in the long run. We came to an agreement (which I found ridiculous, but just paid them something to be done with them forever). I paid them for what ever kind of terrible cleaning service I received.

Used Mrs. Clean for the first time today, Gillian & Viola did an incredible job (and very quickly, I might add!). We were able to leave our animals in the house while they cleaned and had no issues. They did a very thorough clean and we are very happy with this company!

I've booked Mrs. Clean for both regularly scheduled service visits and for special 'deep cleaning' visits. I'm always pleased with the quality of work and the helpfulness of the individuals who come to my home. I don't provide directions - they do a great job without me :-). I have and would recommend them to others.

I’ve used Mrs Clean for the past three biweekly cleanings, and have been especially pleased with their service. The first visit was a deep clean, and I was very impressed with how sparkling my house was afterwards. Gillian and Jillian were here the past week and their cleaning certainly lived up to my standards. Thanks girls. 5 stars all around!

Gracious + Miranda do an awesome job for our family. Look forward to their visit every time. They even put up with our little guy. :)

Just started with Mrs Clean last week. Patty and Donna arrived on time, were attentive in listening to my preferences during the walk through and did a good job in cleaning the entire house. Looking forward to having them back again! Christina and Darcy did our home cleaning today and they were great! They even took out the recycling to the bins (along with the garbage)!

This company was hired to do our move-out clean and carpet clean as part of our agreement while purchasing our new home. When we moved in, the quality of the clean was very poor. The carpets were supposed to be cleaned but they seemed like they weren't even touched and had intense poor smells of dirty animal odours. I was exhausted from moving so I decided to not complain and just try and use my own carpet cleaner and see what I could do about the dirt and smell, which took me about 10 tries over 3 weeks to finally clean them on my own because they were filthy and done so poorly (pictures are the results for a couple of the attempts of trying to clean on my own). I finally decided that enough was enough and called the company to tell them about my poor experience. Even tho I had the invoice number and receipt ready as back up, the lady who answered my call essentially told me that since I was not the one who paid (the seller of the house did as per our agreement) that they could not do anything about this even tho it was the poor job of their company and that I would have to pay for them to come back and fix their mistakes.... so I asked if the owner could give me a call and she said absolutely, but now it has been days of silence. I am so defeated by this process and how poorly I was treated by this company. I do NOT recommend their services. Save your money and go to a company who cares about their customers.