Michael's Carpets And Flooring (Niagara) Ltd
4/5
★
based on 8 reviews
Contact Michael's Carpets And Flooring (Niagara) Ltd
| Address : | 3770 Montrose Rd, Niagara Falls, ON L2H 3K3, Canada |
| Phone : | 📞 +977 |
| Website : | https://www.michaelsflooring.ca/ |
| Categories : | |
| City : | H |
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cb4cb on Google
★ ★ ★ ★ ★ A few years back We spent a large amount of $ redoing our floors after a flood. After my bathroom Reno's i needed a transition strip and went to the store since they had it in the color I needed. I was greeted by a short stubby miserable looking woman who right away didn't seem to want to help me. I explained what I needed she went to the back came back and went back to her other customers without even checking in with me. After waiting in the show room for 15 min, I left. I will never go back there again. Terrible service altogether. I'll find a better flooring place with great customer service.
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Laurie Nelson on Google
★ ★ ★ ★ ★ I live in Niagara Housing and my experience is that they contract out to the cheapest bid. My kitchen was completely renovated by a company and the end result was spaced and cracked in the flooring after a few months of having the tiles laid. The property manager for my area came to I spect the floors because there were multiple complaints , they would have to repair them all. My living room tiles were in rough shape and needed to be fixed for 3yrs and finally it was done and I think the new property management had a say in that. This company came yesterday to do my living room floor and they were so fast,polite and professional that I call Niagara Housing to make sure they get this company to fix my kitchen floor as well. The one gentleman Wade called me down to look at my floor and I was so happy,he also explained that I cannot use a mop for a year because the excess water would loosen the tiles and that would cause cracking, but a steam mop would be fine. I highly recommend this company for professionalism,accuracy and quick completion of a job excellent toy well done! I also called NRH to recommend the repairs on my floor be done by this company.
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carolynne Rodgers on Google
★ ★ ★ ★ ★ This place has the worst installers...and inferior product.The tile that was installed lost its shine/polish.It took 3yrs.Yes 3yrs of manufacturers/sales reps looking at the poor guality, and installation to say it was my fault! The tile started to show fault in less than 6months!!!
Looking into small claims court.The hardwood installed was also inferior. They wanted us to sign a waiver to agree that we would accect the poor quality product for a fee.They knew we had been out of house for 3months and took advantage of that by telling us they could not get new product for close to a yr!!!!!
DO NOT USE THIS COMPANY!!!! IT was recommended through insurance co.
We wish we had of used company we had use in past!:(
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Colin S on Google
★ ★ ★ ★ ★ Very happy with my experience at Michael's carpet and flooring. We went in and were promptly greeted by one of the workers and she was there to answer any questions. Very knowledgeable. We were able to take a sample piece of flooring home to see how it would look in our house. We asked for the best price they could give us, and their price was better then all local stores for the exact same product. (i called all the stores in niagara, welland and st catharines) We appreciate the no hassel approach involved when dealing with them. We were recommended by a friend who does floor installation and swears by this business. We didn't have to mention him and were treated like gold for the whole process. They carry the major brands for LVP and could not believe the in store selection. We will be back to purchase tile for the backsplash and bathroom floor. Selection of tile was massive. Thanks Michaels flooring for a great experience!!
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Stephanie Bedell on Google
★ ★ ★ ★ ★ Great, quick service. We didn't really know what to look for and they were very very helpful and kind.
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Alysha Browning on Google
★ ★ ★ ★ ★ All around bad experience with this flooring store. Approx 3 years ago I purchased a vinyl flooring from them for my primary residence and installed it ourselves. The floor has started to lip at the seams. I called the store and the lady at the front desk told me it was due to instalation error, basically accusing us of installing the floor incorrectly. Funny thing is, we own many rental properties, and have installed many LVP floors (its our job). My inlaws bought a floor around the same time as us and had them install I and SAME LIPPING. Of course, because they paid for it Michael's flooring fixed it at the additional cost of upgrading the actual floor. The lady working at reception told us to contact the manufacturer and deal with it ourselves. Are you kidding me? Are you not concerned that you are selling a faulty product? I spend thousands of dollars in this store and you can't contact them on my behalf? What kind of customer service is that? We also ordered a few planks of the same floor once they started lipping to replace the broken planks and guess what? They don't even go together with the old ones because the product itself has changed. Really sounds like irs our fault right? When the product itself is now different... I wonder why? Like I said, we have various rental properties and LVP is thr gold standard. I have had better luck with installing products from lowes and home depot.... I just wanted something a little nicer for my own home and to support a local business - but clearly I'm better off just supporting a different company. Too bad because I have lots of business to give.
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Erin Upsdell on Google
★ ★ ★ ★ ★ decided to come here and check things out for the first time, from the second we walked in there was an immediate rude vibe from the employee, she was snippy and gave an unprofessional attitude. made the experience horrible, lasted about a minute before we walked out to leave. will not be returning.
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Ryan McKeen on Google
★ ★ ★ ★ ★ Brian and his team are great to work with. My experience with Michael's Flooring over the last 15+ Years has been great. If there was ever an issue they were quick to correct it and they are very knowledgeable when it comes to complex installations. I would 100% recommend them. This Kitchen is an example of their workmanship they have done for us.
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