Mayfair Clubs West (North York)

Nice facility, yet Incredibly dishonest management that lacks basic decency. I was not allowed even to enter the club as a member and wait for my under aged daughter a month ago, but they've been charging me full membership fee for months, without my knowledge and consent. The whole scheme is very sneaky. At first, they stopped charging the membership fee in March 2020 like all other clubs, as they were completely shut down. However, around May 20th they allowed access to courts (for which they charge separate fee) without providing any other services. However, unlike the rest of the industry, they continued charging full membership in June, without a consent or even direct notice to the members. In my case, it's over a thousand dollars. When I realized a foul play and complained, a really rude and arrogant CEO said Mayfair would never refund membership fees because it was not their fault they were closed. I told her that certainly was not mine, and they should go put a claim to their Insurer for business interruption instead of plunder like this from members. The person I complained to (she said there is nobody above her to complain to) even went to bully me by saying that fees will not be refunded even though no services were provided in months, but I could cancel and/or freeze my services if I don't like their decision!!?? I've been on and off member of the club with my family for the past 20 years, last 7-8 consecutive. Sadly, I watched Mayfair transform from the most reputable sport facility in the city to the entitled, greedy and dishonest corporate monster. It is inevitable that current person in charge will run them to the grounds with the business practice that grossly lacks honesty and integrity. In the mean time, after endless emails and efforts to reason with management, I am only left with a legal remedy. And that makes me really sad.

Nice club, but hours are not good for a club with such a high cost. Summer hours close at 10pm on some nights. That means you got to be off the floor earlier then that. Not flexible hours. A gym should be open late. The club needs to work around your schedule not you around theirs. Some positives it that it is clean, good environment, pool, tennis and staff?.

The people are friendly and helpful. The pool is clean and available. The weight room is airy and well stocked. Excellent value. I would strongly recommend.

Amazing sports arena and services a family sports specialty and a splendid bistro cafe. A MUST VISIT N SUBSCRIBE..

This club choose not to drop off the policy regarding QR codes , meanwhile all others did , this is against human rights , i believe everyone has a choice !

Very disappointed in this gym I am a member for 3 years now due to Covid restrictions ( health pass ) I wasn’t able to go there ( peoples personal choice right ?!), after March first the won’t change their policies and still discriminate peoples choice , this is ridiculous!

10+ years. It's always been a great gym with stellar equipment.

Thus is absolutely amaizin, gorgeous place for lessons and family spprts activities. Tennis club is spacy, beautiful, swim club is the best one i have attended. Very very clean and spacy change rooms, big swim pool. All staff and reception is wonderful. Very imlressing. My child adores this club for her tennis and her swim