Maple Family Health Team Inc

I’d have to say I’m extremely disappointed. Im currently 28 weeks pregnant and have missed my past two appointments, even though I’ve confirmed the time with the front desk staff. The first time I was a day early, the second time I was a day late - neither time was I contacted. After the second time, I became very uneasy and requested to speak with my doctor. I waited a week with no response, so I called again requesting a check in as I’m ending my second trimester. I was assured I’d be contacted. Still no response. I just got off the phone with a staff member there saying she will let me doctor know, but it’s up to the doctor to reach out to me. Confused? Me too. I’m unsure as to why I’ve had to wait two weeks to get a response from my doctor. I ended up calling Kingston Family Health and they advised me to at least be seen by someone, which I was. They have also given me some outlets in case this happens again. To be honest, if this had to do with anything except for the check up of my unborn child, I wouldn’t feel as disappointed or uneasy as I do right now. I may be back to update this review if I’m contacted in a timely manner. If not, I’ll have to stand by my concerns as a pregnant mother who feels a little neglected when it comes to the priority of my unborn baby’s check ups. I highly advise an audit of the check in, check up and contact procedures. This will in turn avoid any internal disruption or patient upset when it comes to their trust in the health care system.

Love the doctors within this office , not so much the front desk staff , rules have changed ( ok cool ) but the front desk staff , are rude. They speak to you in A condescending manner. They make you feel bad for asking to speak to your doctor personally, and they will bring up personal issues to others that aren’t their business , the only reason this place gets a three stars from me is the fact that I LOVE MY DR!!! this place HAS gone right down hill ! I miss dr yates and how he ran it !NOT ONLY THAT! I WAS TOLD RUDLY, I COULD BE DENIED SERVICES DUE TO A HEALTH-CARD THATS EXPIRED, Last time I checked it was still ok to not go and have your card renewed ! I don’t drive and can’t do it online ! So I guess they want me to risk covid to my newborn ! RIDICULOUS FRONT DESK STAFF!!!!

I was really surprised to see such awful, negative reviews! My family and I have been going to this clinic for quite a few years and we have gotten wonderful care. There is an after hours clinic just for maple patients. There is a lot of free parking. There is a ton of in-house services offered through the clinic instead of being redirected to this place or that. The scheduling process isn't horrible. I can usually get in a few days out or the next week or so depending on urgency- BUT we have the after hours clinic if I need it! Yes, the phone lines aren't that great (are any?).. it is disappointing that there isn't a baby change station, but we have lots to be grateful for. Attitude of gratitude, folks!

The receptionists here are absolutely horrible. They think they’re medical doctors and are completely ignorant and rude. They also won’t let you even make a virtual appointment with your doctor even if you’re prone to the same illness every year AND test negative for covid. I’ve been with this office forever, same with my whole family who also go here. We’ve all had issues over the years and are so sick and tired of it. I’ve never had problems with the doctors, only the reception part. If they hired different people, it would make a world a difference. Get your act together and stop giving misleading info to your patients. So frustrating.

My family have been going to this clinic for nearly 9 years now and we have had nothing but good experiences. The team approach works extremely well giving clients access to many facets of health care. I can always get an appointment within 2 days and there have been times when I’ve called them in the morning, received an appointment that day and got home with a prescription by the afternoon. I cannot believe the poor reviews as I’ve spoken to many people who are all quite happy with the care they receive. To the young lady who is giving poor marks to the clinic because of missed appointments - you were a day early and then a day late - that’s like blaming a grocery store because you forgot to make dinner and now you’re hungry! Sometimes we need to take responsibility for our lives and get organized. It’s not that difficult.

Yippeeeeeee... Just found out today my doctor is on leave and not coming back. What a relief, Here's hoping the new doctor is compassionate and knowledgeable and not dismissing and patronizing. Fingers crossed.

Have had a fantastic experience with this health team. Both the front team as well as my doctor. So relieved that they worked so hard and were so caring during covid times. Thx!

My children and I have been patients since Maple Family Health team opened. Dr. Priesntiz has been wonderful in addressing any concerns I may have. She takes the time to listen and makes the necessary recommendations. She always thoroughly explains and investigates any health concerns. Her follow up has always been fantastic. The nurses and care staff have also been good. There have only been a couple instances with the receptionists and a med student that were less than optimal. But that happens, it was addressed and did not have any further issues.