Lorne's Small Engine
3.6/5
★
based on 8 reviews
Contact Lorne's Small Engine
| Address : | 5504 50 Ave, Drayton Valley, AB T7A 1S7, Canada |
| Phone : | 📞 +78 |
| Website : | http://lornessmallengine.ca/ |
| Categories : | |
| City : | A |
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Mark Harris on Google
★ ★ ★ ★ ★ Decent selection
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Justin Miller on Google
★ ★ ★ ★ ★ very helpful and friendly!!???
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Merlin Chambers on Google
★ ★ ★ ★ ★ Very happy with the service.
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JP Burns on Google
★ ★ ★ ★ ★ The guys were helpful with getting parts for my quad and lawnmower
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Dave Reesor on Google
★ ★ ★ ★ ★ Great staff doing.
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Dan Bray on Google
★ ★ ★ ★ ★ I don't know how they sleep at night. I got billed for emergency after hours shop rate at $175 an hour just because I needed my quad fixed asap, the hours that they actually worked on my quad was some time between 11am and 5 pm on a Thursday.
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Justin Mckillop on Google
★ ★ ★ ★ ★ Ask to get my ranger driveline fixed, needed two new u joints, easy fix. Needed machine back in under two weeks. Owner was nice, said to call in morning they could squeeze it in for me. Called the next morning and another guy said absolutley not! They wanted me to pay 175$ an hour to work on it over four days after hours. Lol I told him what Lorne said and he said well call back later cause lorne isnt here! Great customer service guys!! Holy. That's why I own 8 polaris sleds and 4 polaris side by sides and none were purchased or serviced and will never be done by lornes small engine! Thanks again...
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M Bell on Google
★ ★ ★ ★ ★ After a positive first meeting with Lorne on August 24th 2021, he took my poorly running chainsaw and committed to run a carburetor kit through it. He told me that if the carb kit didn't work, he'd replace the carburetor. I did let him know that I needed the saw back by October 1st as I'd be leaving for a hunting trip.
I first checked in with him after two weeks on September 8th and he responded to my update request saying that he'd ordered a carb kit. That's the end of the positive things I can share and things took a turn for the worse after that.
On September 23rd I texted him asking for an update.
No Response.
I tried again on September 27th.
NO RESPONSE.
Finally today on September 28th he finally responded by telling me that he was sick and that I could take my saw someplace else if I wanted. Adding "s#!t happens." (I expect Google to edit this post if I spell out what he actually said.)
He had the saw for over a month and I have no idea if he even opened it up or ordered that carb kit because, when I went to pick my saw up it was sitting on the front porch and he was nowhere to be seen. (I guess some military veterans are braver than others.)
The most annoying part is that, if he'd responded last week when I started texting him, I might have had a chance to take it someplace else. Now, with three days before I leave on my trip, I'm getting laughed off the phone by other repair places.
My advice is this: **If you want to do business with someone who will be respectful to you and your gear , you should take your business elsewhere.** This guy doesn't give a damn about his customers. If you need further evidence of his disregard for his customers, just take a look at the screenshots of today's SMS exchange.
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