Les Chapiteaux Primeau - Terrebonne

Perfect quick and simple

Very nice experience thank you to Manon and Émilie for their good service!

Super good installation service by cons, for the reception of rentals, they are very disrespectful and jump very quickly to the conclusion. The same day that made the dismantling, I received a call telling me that a round tablecloth was missing, to check at my place. I told them everything was put back in a bag. Amilie tells me that she will check the next day. The next day, she gives me a message telling me what to look at, what to find a tablecloth that is not her, that there must have been an error, to check my house again because if I don't find it, they will charge it to me. I KNOW THAT I DON'T have it, I had no tablecloth at home when I received it, I called back and told him, we exchange and it ends in an argument or I explain that I don't have the tablecloth, which is certainly at their place and Amelie ended up hanging up on me. line telling me that if I can't find it, they'll charge me. I call back, come across the manager, more talkable than the other, I explain my case and she tells me what checks it. 30 minutes later, I speak again to the manager who tells me that a tablecloth is really missing and that the history of a tablecloth find that does not belong to them, bin she finds no more this supposing tablecloth. It starts to be nonsense. I repeat that I have ALL left the tablecloths in a plastic bag, that I don't have to pay anything, that I do NOT have the tablecloth, that I'm at the end of it, tanning the silliness. She answers me that she will check again. Yelps my husband, telling him the story, disgusted with the silliness, the stubbornness, of my lost before noon on the phone, to stress on amounts that he threatens to charge me when I have given everything. My husband called and when he said he was my partner, he was immediately told that the tablecloth was in their truck after all. No apologies, even when they tell him it was me who took it too seriously. Unsatisfied with the service received, I ask Manon the owner to remind me of what she is doing. But I had to insist on telling her my story since she had spoken with her daughter Amelie before. In short, according to her, everything was done as it should. The fact that Amie told me several times that the tablecloth was not at her place, that it was undoubtedly at my place, that if I did not give him back he would load me this tablecloth when it was they themselves who did not check the truck properly and did their job , it looks like "the procedures" that even Manon did not say. I also had to tell him that I had received no excuse to accompany them for the accusations of not having delivered and the stress to cause since the day before. Tk, really bad after-sales service and instead of taking their wrong and sincerely apologizing, they say everything was done well. If you rent it, take stock with the teardown guys because they can accuse you of anything when the stock is still in their truck ...

Poor service. Bad size advice and arrogance. Do not recommend at all