Lash Up - Red Deer

I booked an appointment and they wait until I drive across town no contact being a new client never even answered my questions and turned me away wanting to rebook. Poor customer service

Absolutely wonderful staff so kind and friendly and helpful they really care about their customers comfort and satisfaction and give a ultimate top quality job and experience I really appreciate their service they did a wonderful job and I definitely recommend this business for ladies looking for quality lash extensions ?

Very accommodating and excellent customer service. My initial lashes kept falling within days and they booked me for a free 30 min fix up. I missed my 30 min appointment and they booked me for the next day. I will be going back because I know if anything goes wrong, they are willing to go above and beyond to satisfy their customers.

I definitely do not recommend this location services. I have gotten lash lifts before and this one has been the poorest quality I have come across. During my first appointment with Kayla I was not very impressed with the customer service... She didn't introduce herself to me and didn't really offer any explanations as to what she was doing so close to my face before she did them (your girl would like a bit of warning before you put stickers or spoolies near my eye). With a customer service aspect of my review aside after my first appointment I could tell right away that the lash lift didn't take. The eyelashes on my right eye were just slightly higher than my left and the difference between my lashes from before the service and after was indistinguishable... I followed their aftercare instructions very closely and within 24 hours both of my eyelashes looked back to their baseline of straight and no volume. After informing the company I was dissatisfied with their service through their automated texting review service I was offered a fix and I was more than happy to give the shop a second chance. At my second appointment the manager Naomi was a lot more friendly but seemed very rushed throughout the entire fix. I understand that she was then doing my lashes for free at this point... And it was also near the end of the day but they definitely didn't change my opinion of their company. She was definitely more rushed and pulled at the sensitive skin around my eyes.... To the point where my eyes were watering throughout the entire appointment. Lastly, I'm the least confrontational person ever and I hardly ever leave negative reviews unless I really feel like a service is poor... but the thing that pushed me over the edge to write this bad review was the fact that Naomi left all of the glue from the curlers on my eye lids. The lash lift itself looked better after the second appointment (which is why I gave it 2 stars for the improvement) but I just couldn't get over how much glue she left on my eyes.... before I left the appointment I even told her that there was still some glue left on my eyes. She removed a tinny bit of the glue from the inner corner of my left eye and then left the rest. I spent the next 2 hours trying to remove this glue from my eyelids. I'm glad alot of people have enjoyed Lash Up's services but I had a poor experience and definitely won't be recommending it to my friends.

If I could rate this place a zero I would. I have been getting lash extensions for over 5 years and I figured since they specialize in lashes I would give them a shot since I just moved. But boy was I disappointed, they didn’t even last a week and according to my new lash tech the extensions where on 3 of my natural (for anyone who doesn’t know it’s supposed to be one natural lash and one extension for classic) I was also informed that the techs at lash up get trained in one day which is crazy to me seeing as they are WORKING ON OUR EYES. I do not recommend this place whatsoever please do your research and find someone who actually knows what they are doing.

I get my lashes done here by the studio manager Naomie, she’s AMAZING at what she does! My lashes are always so beautiful and fluffy. I have no issues with shedding or sticking and my retention is surprising :) She’s so mindful of the clients comfort always making sure I have a blanket and pillow if I need (I’m pregnant so the support of a pillow helps) she lets me take breaks if I need to sit up, adjust or have a sip of water. Words I’d use to describe her as a lash technician are gentle, light hands, quick, considerate, skilled, mindful and professional! (I’ve also had my lashes done by one of the other techs there Hannah, she’s also amazing) 10/10 recommend this studio! Always clean, calm, relaxing atmosphere and accommodating. ⭐️⭐️⭐️⭐️⭐️

I went in to get a new set of hybrids. I waited at least 15 minutes even though I was right on time. She was unprofessional, kept sighing while doing my lashes. And I honestly felt judged by the staff and not welcome at all, definitely very cliquey atmosphere. My lashes are a week and a few days old and they look absolutely awful. So overpriced. Never going back.

Had a groupon. I thought I will be served with a lash tech that is not apprentice. I don't mind apprentice but that's not the price I paid for. The lashes is too thin. It's a hybrid. I got my lashes done here few years back and it was classic, that lashes looks thicker and fuller than this hybrid. Overall not recommended. I gave 1 because the nice apprentice girl.