KMA Therapy Toronto: Yonge and Eglinton Psychotherapists, Counselling and Psychologists

I was really disappointed at my initial appt. it's like robbery; nearly 150 dollars for a lady to sit there ask you questions and then half an hour later be told someone will call you. That could of easily been done through an intake questionnaire and not once was I told about what my counselling may look like, what to expect, type of therapy etc. It's the strangest system. The worse part is you need to submit the name of an actual psychologist to receive benefits which means you pay top dollar for non psychologist to do your intake. The location is also terrible to get to; tones of construction and I was literally half hour early and by the time I found a place to park and get to KMA I was twenty minutes late for my appt. I'm sure they offer decent counselling but you do feel it run more as a "business" with great marketing as oppose to a cozy friendly place that you feel comfortable attending.

I personally don't think an initial session of 15 minutes was worth the cost - but after speaking with Julie who reached out to me after leaving my initial review, I can say that their customer service is 10/10. If you're looking for a team that actually cares about you - this is the place.

Friendly staff and helpful therapists. The intake meeting was quick and i started working with a therapist quickly, unlike other therapy offices that had wait times of six months. No complaints about the company, only that the building doors lock at 7:30, I feel bad making who ever is at the desk come down to let me in.

The staff is incredibly friendly. The therapists are incredibly helpful and got me through some extremely challenging times. KMA is worth going to just to meet Laura McCormick, their incredibly talented massage therapist. She helped me resolve pain issues that have been bothering me for over a decade.

I have been attending KMA for marriage counselling for almost a year and I would highly recommend their services. Our counsellor Jade has been a great fit for us and she has made a huge difference in our marriage. The administrative staff have been prompt and professional and the office space is warm and inviting. The only reason I gave it only 4 stars is that I do think their prices are on the high side but as I have said for us it has been life changing and I hope it is for you as well!

I inquired about the services offered at KMA Therapy and received a prompt standard email response regarding the intake session, cost and availability times. Unsure of what is considered a typical psychotherapy intake process, I inquired further about what happens if I am not matched to a satisfactory therapist and if the intake fee ($130 for 30mins) would still be charged. I felt it was reasonable to ask because many places offer a quick assessment free of charge. I have yet to receive a response and it has been several days now.

Edit after speaking with the owner and adjusted star rating: The owner has reached out to me and was very helpful and apologetic. None of the below was intentional, it was an oversight in their process. I gave my feedback and was compensated. I was treated with care and respect in my interaction and appreciated it. Should I be looking for therapy services again, I will give them another chance. I will leave my initial review (sans the emotion) below for context. --- I was with KMA for about 16 months. Being a depressed person I felt it overwhelming to continue scheduling monthly appointments. It was all I could afford and even still it wasn't much. I had the same therapist for about 16 months but I didn't find her all that helpful. I just thought having therapy itself would help, she could have been replaced with an AI app with predetermined prompts. So this one time I did not set up another appointment, 2 months passed with no correspondence from this office or my therapist. Imagine, 16 months of going to a therapist, telling her everything and working with her, and then the one time I feel too overwhelmed to reach out I get nothing. They don't give an impression of a cold uncaring office either, everything about the atmosphere seems to encourage warmth and comfort, especially the tea when you come in. So 2 months with nothing then I get an email that my therapist is leaving KMA, not acknowleding the 2 months of nothing from me. I don't respond to this one either. This final email was sent to me in March 2021. I've still never heard back from this place. So over 1 year of thousands of dollars payments to this office and no one thinks to check on me or my well-being to see if I still need psychotherapy to help with my suicidal prone depression. I wont name my therapist's name because she's not a therapist with KMA anymore. But the most important thing for me to leave this review is that the staff seemed to regard me as a cash supply nothing more. This was the one and only time I did not set up another appointment. This one time was enough for them to delete me from their memory. Not sure if that's worse or if in fact they still have me on file and just didn't care to check in.

Completed an intake session and a follow-up consultation. My therapist was really good and I was looking forward to continuing the program. However, their admin processes have left a really sour taste in my mouth. After my intake session, my notes weren't saved in the system, so when I went for the consultation, it was basically a repetition of the intake session. I was asked the same questions all over again and got nothing new out of it. On top of that, I was also charged for both sessions. I really feel like my money was wasted and it was no fault on my part. I emailed the owner as well, but received no response. Anyway, I had requested my subsequent consultation the week after, and assumed it was scheduled for the time requested, but didn't receive a confirmation email the day of. Tried calling their office a few times to make sure it was still happening, and no one answered. I'm now pretty frustrated and I'm just going to find a different therapist. KMA needs to communicate with its clients better. Updated review: The owner, Kimberly, reached out to me and apologized for the issue. There were very understandable circumstances why she couldn't get back to me sooner. I was also compensated for the admin error. Will be continuing with KMA.