Kenora Honda

The team at Kenora Honda are absolutely incredible, especially the parts manager Melanie! My wife and I had an issue with our Honda Odyssey while driving across the country. We were about 100kms from Kenora and so we called the dealership and spoke to the parts manager Melanie. Right from the outset Melanie was amazing. She tried to help us find towing solutions, and when we couldn't take that option (due to covid restrictions) and decided to drive there ourselves (carefully) she phoned to check on us to make sure everything was going okay. When we got there the service department was booked up for 2 weeks solid but Melanie somehow managed to fit us in and get the parts we needed on order right away. The parts arrived within 24 hours and Melanie was able to book us in to have them installed the next day. While doing the install we asked the mechanic if he would mind checking our front end as there had been some knocking sounds. He did this free of charge and found an issue with our control arm that could potentially have had very serious consequences if it failed. It was the end of the day at this point and again Melanie was able to order the parts and fit us in the very next day. The mechanics were exceptional at explaining everything to us and the control arm repair even came in cheaper than quoted! As we had been staying in the campground in town but had packed up and checked out, Melanie offered to take us to her home and let us use her awesome camping trailer for the night! She then had us picked up the next day when our vehicle was ready! We had a recall that needed doing once we were back in Ottawa and she took care of all the details for that and arranged everything with a dealership back in Ottawa. The whole team at Kenora were absolutely fantastic and treated us like family. Melanie basically restored our faith in humanity and could not possibly have done more to help us. We can't say enough good things about our experience and are so grateful that our vehicle trouble happened near Kenora! Thank you so much Honda Kenora and especially you Melanie for going way way above and beyond and turning what should have been a stressful experience for us into a mini vacation!

The lock cylinder in my ignition failed making it impossible to start, move or use my Honda CRV in any way. I called Kenora Honda and spoke with Jason B. the service advisor and with my VIN he ordered the part and gave me an estimate over the phone. Long story short, I was expecting my vehicle to be down for several days but the same day I had my vehicle towed there, during a pandemic, my car is fixed and ready to go! I am thrilled! Excellent, prompt and friendly service!!

Jason from Kenora Honda helped us with a minor issue (which could have turned into a major one) during our cross-country vacation. It took him 5 minutes to diagnose and fix the problem and he sent us on our way with piece of mind. I highly recommend this dealership and it's service dept.

I was at this service Honda today as I had a recall on my HCR 2017. The guys at the desk where GREAT! One gave me a ride downtown in minutes and another picked me up within minutes. ( I am 3 hours away ). So great the service !

Jason Kantola was fantastic!! Everything was taken care of and the deal they gave us was exceptional. I would never shop in Winnipeg or Steinbach for a vehicle after our experience.

Amazing service yesterday. Shawn and Jason went above and beyond to help me in service. i would highly recommend to friends and family to service there.

Awesome service!! Staff are very friendly and got me into my Honda Civic! Thanks to Jason Kantola & Chloe for excellent service! To help with my needs! Very knowledgeable! ?⭐️⭐️⭐️⭐️⭐️

We are so thankful to the staff and Jon at Kenora Honda for finding our perfect family vehicle! We didn’t even have to make the trek to Kenora - the staff sent us pictures, chatted about details and questions with us over the phone, and delivered it to Winnipeg FREE of charge! Jon was there for us every step of the way—even to the last step in making sure we had the vehicle properly insured in MB as easy as possible. Impressed beyond measure for the professional and amazing service!