Kelly's Home Furniture

In response to Tammy Peterson's review, I would like to clarify a few things. We do appreciate your business, and are sorry that you feel we didn't service your needs. The bedroom furniture that was ordered in for you was shipped by the manufacturer in record time. We understood that you were going to be at your cottage on the weekend, and held a delivery spot for Saturday in the anticipation that your shipment might arrive on Friday, with the strong possibility that it might not, which we communicated with you. The trucking company that brings most of our furniture to our store is not owned by us, so unfortunately, we can't dictate when they deliver shipments to us. It arrived after the weekend, and we promptly scheduled your delivery. We do offer the free service of removing old furniture, equal to what is being purchased. For example, if a washer is purchased, we will take away a washer. If a mattress is purchased, we will take away a mattress, etc... We are not a dumping service and cannot take away more than what we bring, which is what was being requested with six mattresses/posture boards, in addition to the existing beds (which we did remove). We're sorry if that was your assumption, but in no way did we give that impression or mislead you. In addition, we contacted one of the property owners of where you have your cottage, and expressed that you were in need of a service to have those additional pieces removed, and they advised us that they would provide that service for you for a fee. We're hoping you were able to take advantage of that, which would have saved you any unnecessary trips. We do strive to provide exceptional customer service and are disappointed that you feel we did not meet your expectations.

This store has friendly helpful staff and a store full of interesting and unique decorating items. Always a pleasure to shop here.

Great family run furniture store with very friendly staff.

I can’t say enough good about this store! I’ve never had such an awesome furniture buying experience. There is a great range of product on the floor... something for everyone! I really appreciated the the sales staff, super helpful but no pressure! Really love the sectional, chair and coffee table that we picked!

Very well made furniture. Patty the sales person was around to answer all questions and also give us more info that we didn't know which was great. She gave us lots of space and was wonderful. Our purchase there was an enjoyable experience and we will certainly be back to shop again.

Have to give a BIG shoutout to their service department. Delivery came today setup and take away. The two gentlemen were so friendly and professional.

They are very polite and credence in the store, but I found the delivery men were not so polite. They were rude to me. I did mention it to the salesperson at the store so it should be solved.

Kelly's furniture has the best customer service and product selection in all of Huntsville. Rebecca was the person who helped me. Her knowledge, kindness and understanding of my needs made the whole process enjoyable and easy. I would certainly recommend Kelly's furniture!