Hone Fitness Pape & Danforth

Great amenities, easy to use equipment, bathroom/change rooms are always clean and can’t beat the price! A special thank you to Camila and Annia, at the front desk, for the outstanding customer service & patience while explaining the must-know details as a new member!

I go to this gym daily and I only have good things to say about it. It’s always clean, weights are properly put away, and majority of people wipe there equipment down. Recommend it for sure ?

I have been really unfortunate to have such a negative experience from this gym. If you dont want to read my whole experience you can take away 3 things from this review. 1. Really poor customer service, staff does not know company polices ,plus there's a very rude and unprofessional female receptionist 2. Lack of up-to-date equipment and very small space 3. Lack of transparency in the contract. Very small print so you can barely read what it says. I would advise anyone who has signed up for this gym or is planning on signing up to review every detail. They racked up a balance on my account for almost two years without contacting me. I Regret ever going to this gym. My last visit was in 2020 and I told the receptionist Im moving and like to cancel my membership to which she replied no problem. She did not tell me that I had to email them to cancel and pay for the next 45 days. I thought my membership was cancelled so I went on with my life. Turns out they've been billing me for every months that they were open during covid. I had switched credit cards so the payments weren't going through and I had no idea. Fast forward to a few days ago I received an email that I owed almost $350. Upon calling the Danforth location the receptionist I didn't get her name but I know that she is of Latin origin and is extremely rude. I explained my situation to her and asked that if my payments weren't going through how come I was never contacted. Normally, if you sign up for a service and you miss a payment or it doesn't go through the company calls you to notify you or they send you a letter. In over two years I never received any sort of communication or emails.The receptionists exact words were "it's on your contract that you have to email to cancel it's not my job to remind you to pay for your services, ive been working here for 7 years so i know what im doing". I was shocked to receive such an unprofessional response. I immediately sent the company an email requesting to cancel and told them that I would pay the balance when I got paid. I had to send three emails to get a response and they decline to cancel my membership until I paid in full. I ended up paying the balance because I should have read my contract which states that you must email to cancel-thats a mistake on my end. It just sucks that you cant rely on the staff of the gym to give you proper information. But what's more shocking is to receive such unprofessional treatment from the receptionist. It almost seems like they purposely don't contact people on purpose after missed payments so they can keep raking up the balance. I'm not the only person that's been a victim to this read the other reviews of people who have gone through similar unpleasant experiences. Thanks for taking the time to read this and I hope you don't give Hone Fitness your business.

Fantastic gym! The staff are super helpful and the range of equipment and facilities are amazing. The price is also great. Would recommend!

I am a newer member. So far so good. The price is great. It is clean. Could use more machines for chest and back workouts. Large stretching space with medicine balls is nice. Everything looks pretty new as well.

I have been attending the gym religiously for 13 years now. This gym is by far the best i have ever had the privilege to be a part of. Im beyond impressed with the staff and how they treat their clients Ederlis is probably the nicest most thoughtful woman i have ever interacted with when it comes to the service sector industry. She takes the time to explain things, very knowledgeable and always seems to have a great big smile on her face. I highly recommend this gym to anyone looking for a positive gym experience!

What else could I possibly say about this amazing business. Firstly the fitness equipment is exceptional and always organized. Second the staff are friendly and helpful. Thirdly, during peak hours it is not overly crowded this is important for me as I work out during their busiest hours and love the fact that I do not have to wait half an hour for a machine or a bench.

I like this location a lot, the layoff is simple and condensed. Clean place, the staff members are very kind and helpful. As well as the range of equipment in the facility are great. They greet you at the front desk, and provide a friendly atmosphere for everyone. Highly recommend this location as it is not too busy during most times.