Hidden Gem Restaurant Ltd.

Terrible experience, 4 people for dinner, Mashed potatoes...were they real? But were COLD, veggies COLD, gravy with mushrooms tasted (like bisto box) And COLD, filet lukewarm....YES TRUE, ALL PLATES COLD Shrimp cocktail served as NOT ADVERTISED..said garlic butter sauce with FRESH Baquette...got shrimp in pink SPICEY sauce with very Hard slices of Baquette you could not bite into??? All we were told...we will talk to chef...REALLY NEVER GO AGAIN THIS IS NOT MADE UP..TRUE

Not the best experience here, still things were good. The food was tasty but a little over priced.

Good atmosphere and service was excellent but the $60 3-course set menu for Dine Around Kelowna 2022 left more to be desired. The "GEM Prawn" was served more like shrimp scampi and was overcooked. The Seafood Tagliatelle we received looked nothing like the images on their regular menu posted here on Google Reviews: the serving was large but pasta was overcooked and doused in dill (no dill in any other photos of Gem's menu?), the "seafood" was 3 of those same overcooked shrimp and some shreds of salmon. Was expecting some mussels, scallops, clams, even an onion. At our table the Halibut was also over cooked and more attention could've been given to the mashed potatoes. Crème Brulee dessert was just fine. We still had good wine and an enjoyable dinner with friends, but the quality of the food certainly did not match the price point. If no seafood was available that evening, simply remove it from the menu.

The Hidden Gem Restaurant, is literally a hidden gem. The tenderloin with mushroom demi glaze was the best steak I have ever had in my entire life. Cooked perfectly and so tender you dont even need a knife. The Keg and the demi glaze at Cactus Club have NOTHING on this restaurant. I highly recommend trying out this special local business for your next date night. Thank you so much for the wonderful evening. We will definitely be back soon. A big five stars to the Hidden Gem.

There were 7 of us, and we had our reservation well in advance because we were coming from out of town. The online reviews were good, and the menu looked fabulous. The waitress was cold when we arrived, and we instantly felt unwelcome. She never warmed up. Two of our party ordered steak, both sent it back. When they returned, it was as if nothing had been done at all…one was turned completely off and couldn't eat it (it was taken away and comped), the other was sent back again, and it still came back almost blue. Nobody enjoyed their food...dry chicken, too rare steak, bland flavours all around. It was discussed with the waitress that the steak was not eaten, she said she'd talk to the owner. The rapid response was that they could only comp one meal...The meal not being comped was the one of the woman wearing a veil because this was clearly her bachelorette dinner. No, we weren’t a rowdy group. We were then served with cute little cigar boxes and were hopeful that it would be chocolate (we heard they make their own), instead it was our bills. One box contained a Hidden Gem that was clearly a very old piece of chocolate that the waitress swooped away very quickly. Again, it was reiterated that the steak was not being paid for. She actually told us “That’s fine, it’ll just come out of my pocket.” Cash was paid for that meal minus a $20 for the meat. We later questioned if she was in fact the owner. The Hidden Gem is overpriced, bland food, served in an unwelcoming (hostile?) environment. The positive online reviews are obviously written by family/friends/owners, and the menu is not as advertised online. Save your money and go anywhere else…you’ll feel more welcome, and the food will be worth eating. One star is way too many.

I took my boyfriend here for his birthday and we had such a great time! Hidden Gem is a warm and welcoming place for everyone. We received incredible service from a server who checked in with us very frequently, which seems rare in downtown Kelowna. The food was INCREDIBLE. They have glass straws for their cocktails which I just thought was super cool. We received gem shaped chocolate and 2 roses when we asked for the bill. 5/5 recommend you go here for your next date night!

I really enjoyed my experience at Hidden Gem! The food gives off a little bit more of a homemade look, but elevated. Everything tasted amazing. Our server was kind and chill which I appreciated. She was not obviously fishing for tips, but just kind and genuine.

So first time there, thought it would be upscale considering the prices. Was not disappointed in the food even though I had to send my meal back because it was stone cold. I was disappointed in the atmosphere, for an old Victorian style restaurant it was too bright and very noisy as there was a party upstairs with a loud band. Was expecting a little more ambiance kinda made you feel like you were at a pub. Not a place would go back to.