Hertz Car Rental - Montreal - Montreal IBM Drummond
3.4/5
★
based on 8 reviews
Contact Hertz Car Rental - Montreal - Montreal IBM Drummond
| Address : | 1073 Drummond St, Montreal, Quebec H3B 4X4, Canada |
| Phone : | 📞 +9877 |
| Website : | https://www.hertz.ca/rentacar/misc/index.jsp%3FtargetPage%3Dmontreal_car_rental.jsp |
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| City : | B |
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Arth Dalwadi on Google
★ ★ ★ ★ ★ Rented car 2 times from this location. Was offered prompt service and even upgraded my ride when they didn't have the one I requested in advanced booking. Though they could improve by providing complete information for returning a vehicle.
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Mahan Ashouri on Google
★ ★ ★ ★ ★ Rude staff (a lady)+ didn’t even explain well how to find the elevator towards the parking so lost in the building + no explanation for returning the car when all roads were closed because of the construction around the rental place so took 30 minutes lost in the streets+ didn’t check the big scratches on the car and debated me to be easygoing when I found them! Only one hatchback car was available and made passengers very uncomfortable and no more options to choose! Hertz was on top of my list but will never get one anymore.
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Max Eivaskhani on Google
★ ★ ★ ★ ★ Great rental location! I've rented there over 12 times and never had a bad experience. Everyone is friendly and willing to help out (even if you forget important things in a rental car)! Would highly recommend this Hertz location to everyone (also their After-Hours drop-off is very easy and straight-forward).
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HUSSAIN SWESI on Google
★ ★ ★ ★ ★ It’s amazing place that you rent car. The treatment with gays was very nice.
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Pavan Sokke Nagaraj on Google
★ ★ ★ ★ ★ Slow service, I had my reservation at 8:00 AM but I got my car after 9:20 AM. The service was slow even though I had updated all my documents and credit card on their website. They didn't modify my rental agreement to return the vehicle at 9:00 AM next day (24 hours rental).
I was charged for 2 days even though I returned the car before 8:00 AM. (magically my return time is shown at 3:00 PM on the bill)
After waiting for more than 1 hour to contact customer service, They sent the claim to a time dispute team, which is still going on and I can never follow-up with the time-dispute team. Even the customer service is as slow as rental procedure.
There are better rentals in Montreal with quicker and honest rental service.
Update: After spending 8 hours + of my time on customer service and emailing the store manager and spamming their phone number with calls for whole half a day, I got my refund after 50+ days. Way to go with customer support.
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Johan on Google
★ ★ ★ ★ ★ Customer service was friendly and knowledgeable despite being short staffed. Car was decent although I wanted a newer corolla and got a older model Hyundai that was a bit banged up
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Ebrahim on Google
★ ★ ★ ★ ★ I'm surprised how some people were not quite satisfied with the service from Hertz.
Just fill out some forms online to save some time.
The price is so competitive.
The cars are almost 2021 brand new and so clean.
Jose (customer service) was super quick and so kind. Can't tell enough about him.
I would say the best rental car in Montreal.
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Helen Waite on Google
★ ★ ★ ★ ★ The car wasn’t ready even after I’d signed the contract for it in the agency, I had to wait for an alternative one to be cleaned and a new contract made before I could get the car. Alternative car did not have a covered trunk so poor for security. I was told LDW not fully included in the rate I paid even though my email confirmation (direct booking with Hertz) said it was paid so I had to pay extra 12 CAD per day, still need to resolve with Hertz. I would be very reluctant to use this company and agency again.
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