Hertz Car Rental - Edmonton - 8624 53rd Avenue - Edmonton

3.5/5 β˜… based on 8 reviews

Contact Hertz Car Rental - Edmonton - 8624 53rd Avenue


8624 53 Ave NW, Edmonton, AB T6E 5G2, Canada
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Louis Dorke on Google

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I am surprise there are a few very bad ratings because my experience with this Hertz Car Rental location was excellent! I rented a Toyota Corolla for one day and the gentleman assisting me was extremely accommodating and helpful! Since I have a German drivers license it was a bit more complicated but he did everything to make it as easy and hasslefree as possible. The car I was given was in excellent condition from the outside to the inside to the feeling of driving it. I was very satisfied with my experience and if I ever needed to rent a car again I would most definitely come back!
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Ankit Mohindra on Google

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We picked up a Dodge Caravan from here for the May (2021) long weekend. We were immensely and thoroughly happy with the smiling and courteous staff member. Not only did he accommodate our request but also facilitated us to drop off the vehicle at a different location for no extra charge! Thank you, keep up the great work.
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Khairul Robin on Google

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The car had windshield cracked at eye level and had cigarette smoke smell.
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Miranda Moules on Google

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I have dealt with hertz a couple of times..my first experience was fantastic..friendly and professional. My second experience was also good..I wanted to change pickup locations. I was told it is difficult if I had prepaid for my car on priceline. But he made it work. He told me it wasn't a problem to change locations for pickup as long as I gave some notice and did not pre pay. He was friendly and professional. My most previous experience was not good. I once again booked through priceline and couldn't find the location I wanted. So I gave them a call and explained. The man I spoke to told me I couldn't do it..I was trying to explain that I was told previous that I could, and he was laughing at me while I was talking. He then told me to call the day I am to pick up to so he's not wasting my time on the phone with me now. We'll I canceled the entire thing and I will never use Hertz again! Teach your employees to not laugh at a customer while they are talking! Rude!!!!
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Lowell C on Google

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Quick pickup and friendly professional service. Received the vehicle we booked. Price was as described and after hours key drop off was easy.
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Brandon Martin on Google

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Not impressed with the "like for like" truck given to me. The F-150 that was given to me was dirty, dinged up, and scratched to hell. The inside stunk so bad of masked cigarette smoke it was almost unbearable. The motor knocks and sounds like its going to implode every time its started, and the transmission slams gears. Completely unacceptable, will not be using Hertz ever again.
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Derrick Lemiski on Google

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Renters Beware got a rental through the car dealership. when I first I picked up the truck they didn't clean the inside even though they called it sterilization. found dirt on the dash, and the floor was dirty, even parts of the outside was not very clean. When they did the walk through for damages the gentleman took less then 30 sec. once I dropped it off they took 3-4 min looking it over. then the want to charge me for a xhip on the windshield. I asked for the windshield policy and they gave me the generic policy. I had to look it up online. found any chip under 2mm was not charged. they wouldnt come out to measure it with me and said that's not their policy. even though its was directlyoff the Hertz website. they do not follow franchise rules and gouge on the own. I will never return to that location
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Dylan Plummer on Google

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Mohamed Yusuf is the manager and not the most professional guy. Not proactive as a manager. He would rather let the vehicle stay onsite rather then rent it out . My the situation is the online booking as a gold member showed lower rate then this location. I asked if I can take the vehicle, they refused because I wasn’t willing to pay double . The funny part is the vehicle ended staying parked for two days Of the weekend. Rodriguez, the other employee as stated the quality of service depends on the duration of the rental.

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