Heritage Lane Builders Inc.

We have nothing but problems since day one with this company. None of our doors work, crack in our ceiling, plumbing issues with water pouring in our basement, finishes look good but cheap! No customer service whatsoever. Do not buy a house built by them! Many of my neighbours have had similar issues! Cory Kehler is not trained in customer service and refers you back to the inferior subcontractors! Unbelievable. I will never deal with this builder again & if my recommendations are solicited I will strongly recommend no one else does!!!

Purchased a heritage home and moved in couple of months ago. At time of purchase we decided to have the basement finished also and was advised that the basement would be completed to the same standard as the main floor which had mid to high quality laminate. We discovered at one point they were going to carpet the entire basement which they first argued with us about until their own realtor confirmed that she had a text from them that they will complete to same standard. Obviously because the flooring was more expensive than the carpet they tried to get out of it. Then the flooring originally ordered was no longer available which was 4mm thicker than what we have now although apparently even though the different flooring is thinner it was more expensive for the builder. So we move in and we noticed when walking up and down the stairs the trim was too high and hurt to walk on. It was obviously for the original flooring which was to be thicker. We told Cory this on first walk through that it hurt to walk on and he just dismissed it as if that was normal. Well go ahead a month and already tripped twice on the edging due to it not being flush. I brought this up with Cory again because this is a safety issue and that obviously the project manager did not adjust the spec to the new flooring. Cory said it can take a long time to get fixed but eventually will which again is still a safety issue and no concern for the clients well-being ! Jump forward a few weeks and finally after living in the house for 2 months they get to finishing the bathroom in the basement. There still was no toilet sink vanity and needed to be painted. Not convenient having guests stay in bedroom in basement. So the toilet etc gets installed then two painters come from PG painting. I went past them at one point noticing they weren’t wearing masks and found out later they are not vaccinated. Minutes later my partner working remotely from the basement could hear coughing and sneezing repeatedly. She called me upstairs informing me and because we have a baby in the house that was born premature we were concerned and it was upsetting. I contacted Cory to tell him I want them out of our home while showing symptoms. He spoke with them and they said it was just allergies or something. First of all if that’s the case if they were showing any symptoms at all they shouldn’t even have been in our home. The female who was coughing left and waited outside while the male said he could stay and finish the job. We said no because they should get tested working so closely. I told Cory they can come back after showing negative covid test or prefer they got another company to finish the job. Well he said very casually that people do still cough and sneeze and people get the flu all the time. So I realized what we were dealing with and our safety was not concern of theirs being anti Vaxxers. He said he will have Peter the painter come back the following week but he won’t be tested or even suggest he get tested. Shameful! So yes eventually the non coughing painter returned and as you will see the attached pictures a disgraceful job. I then messaged Cory again saying unacceptable and want it fixed but no way same painter back again. He responded that that’s who they contracted and who will return for that and future jobs. Also made us feel hostage to this poor workmanship irresponsible painter because heritage refuses to use someone professional. We are very unhappy with this builder and DO NOT Recommend!

We started our building process with Heritage Lane about a year ago and the process was smooth. Considering it was our first time building our home, they walked us through the whole process and made suggestions along the way. They were also timely with their responses/action on any issues and questions we had. Highly recommend them to any friends and family!

Heritage Lane Builders built my house a year ago. I’m very satisfied with the professionalism provided to me. I received the keys on the schedule date. I had the option of choosing all finishes. The project was well excited. I high recommend.

We bought our house in March of 2021 and got possession on Nov 5 2021. It was such a thrill to watch our house go from an empty lot to the house of our dreams. The process was easy starting with a meeting with Marshall (who is amazing) to pick all our finishing touches. He offered great advice and recommended color schemes that went with what we were looking for. We then went to pick out our flooring and cabinets. The entire process was exciting as this is the first time buying a new build. We had a couple little set backs which delayed our possession by a couple months but they got us in just before the first winter storm! The finishing touches are absolutely amazing. From the bevelled edge corners to the coffered ceiling. During our walk through there were a couple minor issues that Cory got fixed right away. We absolutely love our new home and would use Heritage Lane again in the future!

Heritage Lane Builders has been fantastic to work with. From our very first experience, sitting down with Doug & Kelsey for selections all the way through the build with Marshall and Cory. There were minor hiccups through the way (as expected) but Heritage handled them with grace and ALWAYS made sure that we were looked after and happy. Overall I would say we had a fantastic experience with them. We love our house and I would definitely build with Heritage Lane again. Thank you to the entire heritage team for your efforts.

We worked with Heritage Lane to build our home in the fall of 2020 and felt the whole process went super smooth. They were accommodating, prompt with email replies and sharing ideas when it came to interior design and decisions, and ultimately built our home exactly as we had hoped it would turn out! Marshall was exceptional and was a huge help in terms of finishing choices and home ideas. Thank you HL for your continued help with anything we need after our one year has come and gone - we will continue to suggest your company to our friends and family if they are looking into a new build!

Heritage Lane Builders built a house for my family a year ago. It was on time and I really like the quality of the construction, exterior and interior. I did not have any issues with them before, during and after. Marshall was so helpful to find exactly what we want for our interior. Also, I like Heritage Lane's customer service, easy to reach and they really want to help you when you have any problems or questions. I highly recommend them.