Healthy Planet

I've been shopping at this place for about 7 years. I never had a problem with a single product or representative until I bought IFN'S Hemavol2Max. It was defective as the contents of the powder had hardened and has a smell like sour milk. I've bought several Similar products over the course of 10 years and never have I experienced this issue. I went to their v.p/Elsmere location and was given incorrect information to visit the markham location. So I came to the Markham location and confirmed this was a wasted trip. Very Poor service for someone who spends upwards of $800 per year in my household for vitamins/Protein and Supplements. I even bought several gift cards over the years to give to my clients from these guys. Every other competitor is hungry for your business in today's market, why waste time with a small family run company when they throw away a costumer over one product which could easily have been sent back to the manufacturer. Very disappointed. Poor client experience. Update: March 2018 3 months later the problem is still unresolved, IFN didn't even respond to my email, nor did Healthy Planet reach out when they could have simply DOA'd the product. I've since taken my business to Online Merchants as well as Pope*e's Supplements/Bu*lD*g Nutrition. Healthy Planet will stand to lose thousands from me, but since they are a family run business, they obviously don't care. Update: May 2019 I've gone over 1 year without shopping at any of their locations. I've even advised many friends of their lack of professionalism and unwillingness to stand by the products which they sell. I've actually saved the container of the defective product which Healthy Planet sold to me as a reminder of why not to deal with such businesses with bad managers. Online retailers is and always will be the way to go with SMOOTH Transactions and Smooth returns for defective products.

Visited the other day for the first time and a kind gentleman named Usman helped me find the products I was looking for. I was very satisfied with his help and I definitely plan to shop here again soon!

cashier some how managed to add a 80$ aroma therapy diffuser into my bill that i didn’t purchase, thank god i read my bill or i would’ve been out 80$ for an item i didn’t purchase

Amazing place I get all of my healthy supplements from here, Usman (one of the associates there) is my go to for all knowledge on health and wellness. My go to shop!

Girl working the front on April 30th around 3 pm was very odd - flirted with me commenting on my tattoos and told my daughter she bought too many protein bars. Bizarre experience.

This is one of my go-to health food stores when I am in the area. There is parking on the sides, front and back of the store. This location is also a lot larger than it looks from the outside. I was trying to find a few products that I couldn’t find elsewhere, and Abdullah was very helpful. Even though he was by himself at the cash, with only another colleague helping in the natural products aisle, he took the time to ask if I had found what I was looking for. There is a huge selection of supplements, natural beauty and food products, as well as frozen and refrigerated foods. There is a small area for organic produce. Prices are comparable to what I would pay online, and slightly higher than my other go-to place, but then again, distance and gas comes into consideration.

I've been more than satisfied with every visit at this location! The store manager (Fahad) is extremely knowledgeable and helpful. On more than one occasion have I asked his advice on garlic supplements, and every time, his service exceeded my expectations: I've asked countless professionals about garlic and its unique benefits for me, but Fahad's patient words taught me many important things that nobody else had told me before. At this rate, I wouldn't be surprised if one day he finds the cure for cancer ;)

I love shopping here! All the staff are super friendly and helpful. I went on a Saturday and all the floor workers were quick to my needs and provided me with good advice. The cashiers were super friendly, nutritionists were super helpful and others on the floor were just straight up awesome! I love this store and all the stuff. If you want good customer service, SHOP HERE!