HealthWORX Medical Clinic - Medicine Hat

This is the worst medical centre I have ever dealt with. I have numerous complaints about the business operations, staff and my current doctor. First, back in March I had seen my doctor regarding a referral to a specialist. After five months of not hearing anything I had called to see what was going on, no one knew so they had to get back to me and when they did I was informed that the fax machine had gone down and they were unsure if it had sent. I still don't have an appointment with the specialist! Second, I had scheduled my yearly medical which needed to be done three months in advance because the doctor was so booked and could only do 1 ladies medical a day. As the time came closer they had called me and told me that my doctor would be on holidays and they would have to reschedule. The soonest they could reschedule was over a month and a half away. Frustrated, I took the appointment. Once the time came closer they had called and cancelled the appointment again due to the doctor being sick. They then wanted to rebook me another month later which I was working. The next available appointment wasn't till almost 2 months away! Because there's two parts to my medical I was able to break up the portions so that I could get it done within that month. Needless to say I'm not impressed. The third and final, I had called because I needed a couple prescriptions refilled and with my work schedule it was hard for me to get in on regular business hours. When I had asked to book an appointment my doctors was on holidays so it would be a few weeks. My prescription could be filled by a doctor at their walk-in. On Thursday I had called and was informed that the walking would be open Saturday between 9 and 12. I Arrived at the walk-in at 11:30 to see the doors were locked and no one was there! Apparently they close early if no one comes. I didn't realized this or I would have been there at 9am!

Dr. Monty is easily the best doctor I've ever had. Courteous, professional, and very helpful. Family physician wouldn't refer me for lipoma removal, switched to Dr. Monty and he got me a referral within a week. Out of pocket would have cost almost a grand for a 10 minute procedure, get yourself a South African doctor!

I like and feel that I have a good rapport with my Dr at this clinic (Dr Osborne). However, I rarely get to see him, as he is always booked several weeks and often months out. I am told I can book with a locum Dr or go to the walk-in clinic. Either way, I am dealing with someone that I don’t know and who doesn’t know me. I feel I need to start at the beginning and explain my situation every time I go there. This does not promote the continuity of care that I, as a patient, need and deserve. I am very disappointed in this clinic.

After waiting nearly 2months to be accepted followed by a 2 week wait for an appointment my wife was called the morning off to cancel and reschedule. The earliest appointment was a further 12 days away. Needless to say 3 months later and we are looking for a new doctor without having ever gotten in to see a doctor! To top this off the receptionist we dealt with was extremely rude and made every interaction we had we her feel like we were nothing but an inconvenience. Do not recommend (but never got to actually see a doctor so cannot comment on them)

My Dr is absolutely the best, unfortunately the staff at the front desk when you first walk in are absolutely rude, agregious and miserable. I wonder how they even got hired in the first place. Take a class on etiquette and customer relations already. Love my doc tho.

Doctors are nice and I’ve been coming here for as long as I remember. Never had an issue with reception. Walk in times are a little ridiculous and I wish they would fax prescription refills to the pharmacy. Been taking the same meds for years and they always tell me they can’t so I have to come in and sit for a couple hours for a 5 minute appointment.

The only issue I have with this centre is that it's difficult to get through by telephone although I do understand that they are busy. Dr Jonker is a great doctor. His nurse Courtney, looks after me very well. I appreciate what they do.

I could not say more positive things about this clinic. My doctor (one of their newest on staff) doctor Classen. Is the kindest, most knowledgeable, most caring person / doctor I have ever met. He really cares about you and goes above and beyond to make sure you are taken care of. I've seen reviews about the receptionists. I have not had negative experiences with any of them. Though I tend to always go to the same one with short blonde hair cause she is very kind and I really like her. But I cannot find any faults here. They get me in fast I never have to wait long. But for the treatment my doctor gives me I would wait if I had to. I am very blessed to have doctor Classen as my family doctor. I have never seen a better doctor in my life.