H&R Block

Cyndi Wellington in West Kelowna BC has been so amazing. Accurate and very quick and helpful.

They did it fast but when I tried to ask him any questions about my return they couldn't give me answers give me any answers and now for some reason I can't even phone their office they're probably closed now but that's fine I just recommend not doing them at the West Bank h&r Block

It's always a positive experience when top notch, reliable people, who are kind curtious and efficient are looking after your income tax needs....Thanks again!

USA Tax Return (my wife) and Canadian Tax returns (my wife and I). We have been getting our tax returns done my Michael Dowd, H & R Block on Carrington Road for 5 or 6 years now. A great experience each time. Knowledgeable, prompt, accurate. Phone answered promptly . . . every year. We really value them. Thank you Michael and your team!

Amazing and very friendly. They've been very understanding and exceptionally informative. Thank you Gerry & Michael

Michael Dowd did my taxes today, he was excellent. Efficient & knowledgeable. Highly recommend.

Extremely disappointed with my experience. I am a returning customer and a student. I dropped of my tax information and had to call multiple times over 3 weeks to get in contact with someone to speak about my return. My tax person was impossible to get a hold of and on one occasion was not at work on a day I was told she would be. I was charged $200 for my return. I cannot conceive how you can charge a student that much for an uncomplicated return with no breakdown of the costs offered to the customer.

I gave this location my paperwork over a month ago to file both US and Canada. They completely forgot me as I was a new client, so I've had to scramble to find a replacement while in US helping family here after nobody picks up phone calls and nobody called me back when I left a message. I gave them three forms of contact for me (US number, Canadian number, and email address) and also, H&R Block Canada's main line does not connect while I'm in the US. They have had ample access to me. So, I've been conned into entrusting my taxes to a preparer who said they could handle both returns who clearly forgot about the US filing date. Instead, I am in some hot water finding somebody who is equipped to do it down here last minute. I'm not sure why or how this is okay, but as I cannot get in touch with the office, and nobody gives you business cards with email contacts, and the corporate numbers redirect to nothing, I am expressing here that you destroy my personal information as you failed to prepare my taxes, and had I not personally realized yesterday was tax day, I would be paying a penalty for your failure to provide the service we agreed upon. To put this crystal clear, this H&R Block did not provide the services I employed them to do. They said they would reach out when it was ready and never did. Lo and behold, it is US tax weekend! What a panic I’ve been in since realizing they never did the job. I didn’t even think about checking in until it was too late, because I trusted them to be experts and professionals who do what they state they will do. This is now pending a customer complaint. You must destroy my information right away, and at this point, it is too late to contact me to fix it. You had months, so shred shred shred!