Grainger Industrial Supply - Corporate Office
3/5
★
based on 8 reviews
Contact Grainger Industrial Supply - Corporate Office
| Address : | 123 Commerce Valley Dr E #700, Thornhill, ON L3T 7W8, Canada |
| Phone : | 📞 +888 |
| Website : | http://www.grainger.ca/ |
| Categories : | |
| City : | T |
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Jason Oliveiro on Google
★ ★ ★ ★ ★ Following up to leave a review as I promised I would.
Acklands-Grainger made an authorized withdrawal on my credit card and shipped a parcel to my home. I called them and they admitted the error, but will not return my funds until they complete their own internal RMA and investigation as to why this happened. Will not ever deal with this company again. I advise anyone reading to make it known, and to be careful if you decide to give this company your credit card information in any form. I have reported them to my VISA provider, which has issued a claim. Will report back once the funds have been returned.
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Felipe M. C. Conti on Google
★ ★ ★ ★ ★ False advertising!
I ordered a DeWalt bit, as the website advertised, and got a low quality different tool.
Very disappointing experience and I don't recommend it to anybody, tool lover or professional, that need to trust the quality you're getting.
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Conor Gormley on Google
★ ★ ★ ★ ★ Easily placed order with a guest account. Had an issue with the order and contacted customer service who immediately fixed the problem and had the item shipped to me that night! Amazing customer service. Definitely purchasing more from Grainger.
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Craig Neal on Google
★ ★ ★ ★ ★ I originally purchased 2 x 84" Weather strip that was delivered to my address by Purolator. One item was damaged and unfit for installation. Photos of the damaged item were included with the complaint. There was no reply via email to this complaint.
I made a subsequent purchase of 1 x 84" Weather strip to replace damaged item. I picked up the item at Oshawa location and it had a curve in it from shipping but was usable.
As long as they have your money, they don't care what condition your purchase is in.
Customer service is lacking. I'll never buy anything from them again.
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Pegasus International on Google
★ ★ ★ ★ ★ Granger Canada or US is loosing their grip, just to make sure I get the correct item, I called and placed an order with live person, which the same item shows in-stock on their website, 6 days later after not hearing from them, I contacted to see where my item is. Customer service don't know where the item is and they are not sure why so many items show in-stock online but actually don't have it in stock. All they said is " we can gladly cancel it for you and refund your money" this is suppose to be reliable company but at this point they are not even to be matched with individuals that sell on Ebay, Amzon or any other small online companies. They wasted my time and did not even compensate as a good gesture. they are basically loosing their presence in the market. Never will buy from them again.
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Angela Engel on Google
★ ★ ★ ★ ★ Wildly incompetent customer service. Order T8 light bulbs and was repeatedly sent the incorrect item. I even spoke to a representative before ordering since I needed to make sure they were compatible (T8 bulbs come in ballast bypass or using a ballast and I wanted to double check the type). Instead of the 4 foot long T8 bulbs I ordered I was sent tiny E12 bulbs.
Errors happen and I'm ok with that but what kills me is that I wasted numerous conversations and back and forth with them. Repeated photo requests. Phone calls. It took over a month and they wasted hours and hours of my time for them to figure out what they messed up. Then they told me they were sold out. I want my time back.
After this awful experience not once but twice have they called to upsell me or do other business. As if I would actively want to work with them.
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Lito T on Google
★ ★ ★ ★ ★ Horrible experience, ordered a item on the March 10 and was told it would take 2-3 days the latest. I diddnt receive a email update or call like they said they would. Called them on March 21 and told me it wouldn’t be in till the 30th.
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Gary Hughes on Google
★ ★ ★ ★ ★ First experience with this company. Central order desk was completely helpful. Got me through to tech support to verify the compatibility of the part and had it to our doorstep within 24hrs at a reasonable price.
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