Gordon's Homes Sales - Nanaimo

Four years ago my husband and I bought a 44’ park model to put on our lot at resort on the lake Nanaimo B.C The professionals who brought and placed the house in our lot were super! Not to mention the , at the time ,26 year old who backed the truck down a narrow street to place our home, he was fearless and did an excellent job in the pouring rain. The last four years have been toasty warm with a well insulated home, and if I have a con in this home it is only that we had to replace the noisey furnace with a Rinnai gas heater, which is fortis approved and sometimes cooks us out if we’re not careful. Extremely economical way of living though and would recommend instead of travel trailer living ,at the same price. All in all ,a wonderful purchase which fit the need at this time in our life.

Working with Gordon Homes was a pleasure. Jeff was extraordinarily helpful throughout the process. The sales staff, the owner and the set up crew were all very invested in the success of this project. I am not sure I would have been successful working with any other dealer. I love my house and have found that the quality of construction is better than stick built homes I have owned. I would definitely go this route again. In my area I would have had to wait for at least a year to get a contractor to even start building a house for me. Thank you Gordon Homes!

My wife and I have owned and lived in nice homes and in great places for the last 50 years – in Asia, Europe, and North America. We bought our current home from Gordon’s Homes in 2016. It was custom built to our specification. From date or order to delivery and installation complete with appliances, blinds, decks, was 3 months! It is the best home we have ever enjoyed by any measure especially value and factory-built quality control. It is just what we needed to downsize and live a simpler more practiucal affordable life. We love it and are most grateful to Jeff Wagner and Gordon’s Homes staff for such great service.

Everyone at Gordon’s Homes has been incredibly friendly, supportive and accommodating during the process. Even before spending a dime or committing to anything, everyone frequently made time to squeeze us into their already busy days to answer questions and address our concerns. I highly recommend everyone at Gordon’s Homes for their knowledge, attention to detail and friendliness! They’re a pleasure to work with!

What a happy day - the day we first drove into Gordon's Homes! And purely by chance! We had never imagined that we'd be able to create such a personalised home for ourselves in a manufactured format. Jeff Wagner took us through the first steps of the process that day and we left full of excitement and ready to purchase the lot we'd been dithering over. During the next few weeks we did our own custom design, which was then interpreted very accurately by the draughtsperson at SRI Homes. When we were ready to place the order we were confident that the additional diligence by everyone at Gordon's Homes would ensure a successful outcome. We were not disappointed. The home arrived exactly as designed and we were also pleasantly surprised by the high standard of the finish internally and externally. Having previously built five homes for ourselves of traditional construction, we were not amateurs to new home building, but the finished home exceeded our (somewhat nervous) expectations. Through the whole process Jeff and his team at Gordon's Homes kept us fully included in the progress. This was crucial to us as we were not able to be on site other than for quick visits. The project was totally managed by Jeff - from Building Permit, through site prep and installation of a septic system to the construction of decks and porch when the home was on site. We also fell for an EzLog cabin for the backyard and this too we merely had to pick and hey presto! it was on site and totally complete! Because our new home is on a Gulf Island, we could not have undertaken the project on our own without huge headaches. By having used Gordon's Homes, our enjoyment of our home and location are not compromised by memories of nightmares which would, no doubt, have occurred without such professional guidance and help. We are grateful to Jeff and everyone at Gordon's Homes and have no hesitation in recommending their services - in fact since being here our home has attracted a huge amount of admiring comments - and friends of ours (through our recommendation) our currently awaiting delivery of their new home courtesy of Gordon's Homes. Well done to you all at Gordon's Homes!

Good home, bad company. Buyer beware. ******************** Edit: Shortly after posting this review we received an aggressive and borderline abusive phone call from a Gordon's representative. To the owner, you can be sure that we have been in contact many times since April and either we keep being told to be patient, or else we just never get a call back. If your staff told you we haven't contacted you since April, they're lying to you. At any rate, if you really care about customer satisfaction, you have our number. Talk is cheap, let's see some action. ********************* Original Review: My parents ordered a 27x66 modular home in late 2020. When it arrived, Gordon's initially placed it backwards on the foundation and had to remove and reinstall the home. The walls sustained significant cracking during the process that had to be repaired. Payment in full was required before we were allowed to inspect the interior of the home, but when we finally did get access we observed a large number of warranty issues. These issues included: faulty tile installation, incomplete finishing, electrical issues, and numerous other unfinished details (15-20 issues in all). Gordon's promised resolution in 30 days, which then stretched to 2 months, and now 8 months later some issues are still not resolved. During the process we have had many issues with poor workmanship requiring some repairs to be redone (e.g. backsplash tile had to be replaced twice) and general issues with Gordon's crews not showing up when they say they will, or leaving after just a few minutes without doing any work. The gas fireplace installation also took 2-3 weeks and 2 different crews because the first ones were not prepared/capable. After they completed the installation we had a dangerous gas leak into the interior of the house. The fire department advised us to turn off the gas and evacuate immediately, which we did, but when we called Gordon's they refused to come and take a look at it. The root cause of the leak was found to be the fireplace that Gordon's had just installed. In addition to the issues with the home itself, we were repeatedly pressured to sign off on the warranty even though the issues were not resolved. The office staff were rude and openly lied to us on some occasions. Getting anyone to return a phone call or address an issue is extremely difficult. Overall, while the home itself is comfortable and we are quite happy with it (other than the remaining warranty issues), we would never do business with Gordon's again because the entire experience has been very frustrating and time-consuming. -Bill in Saanichton

Jeff Wagner has been wonderfully helpful and easy to deal with. The company install has been flawless so far and they even helped us with our tenancy agreement. Truly impressed with the fit and finish in our new home. This company is so easy to deal with they already feel like family.

Shawn was very helpful and made our experience of designing our home a pleasant one. Unfortunately once our house was delivered it took much longer then we were told before it was ready to move in but overall appreciate the craftsmanship and would recommend Gordon homes to anyone looking for a manufactured home.