Gale's Wholesale Ltd - Regina

I have shopped at this store for a very long time. I usually do not write reviews but feel like there is a BIG need to ask about the changes at Gales on Elliott. As they say 3 strikes n you're out! Strike One: I was rudely met at the counter with a comment about showing my card. I said I do not have one. She said I needed one if I planned to shop there. I asked if something had changed and the woman said, "You have always needed one." I have not had to provide one before. I asked her how I apply for a card not knowing what kind of card I actually needed. She told me I had to be a business or belong to one in order to shop there. She waited for me at the door until I left the store. Strike Two: I returned at a later date and the same woman came unglued on me. She remembered me and indicated that I was told I would need a card. I explained I was there to ask if other arrangements could be made such a letter as the company does not use card verification any longer. It was not a pleasant exchange but I did get the okay to bring a letter. Strike Three: I came back one more time as I really like the inventory at this store and was wanting to open a side line business and shop here. Again the same woman was not friendly but took my letter and gave me a 'card". It wasn't even gold. Then she said I would have to lock up my purse. I chose to take it back to my car. I was watched by staff and followed around and did make a small purchase as I was not wanting to purchase a big supply at this time. I do not think there is any chance for Strike 4...I found the Gales on Dewdney had most of the supplies I need. They were very friendly and did not follow me around. When I came to make my purchase of $400.00 they suggested a few other items and were absolutely great about wanting my business. I will definitely shop there again! Thanks ladies at Gales on Dewdney for making my shopping a very good experience! Can anyone explain the unnecessary rudeness of this woman at the Elliott location? What the heck?

Experience was atrocious. Walked into the wholesale location and was kicked out because I was asking how to get membership/what info they need so I can shop there. I am trying to start a business and am in need of product they sell. I left feeling very chastised for not knowing what they needed for me to shop there and was told to either go to the dewdney location or to go online. Well the website is confusing and as far as I can tell if I dont have login info then I can't find out any info on there either. I went to the dewdney location and the sales floor looked like a grenade went off. Stuff everywhere and everyone in disarray. I was told they were just moving things around, so I hope when I go back its better organized or ill have to find a different supplier. ULINE has most of the products I need and Pinnacle says they can order it in. But I had hoped for someplace I can go in and look at the products I want to buy.

What is up with Gale's return/ exchange policy? They're not in compliance with the Saskatchewan Consumer Protection and Business Practices Act. I spent literally thousands of dollars at Gale's but had to stop after they refused an exchange/ refund for a faulty item. There are plenty of local retailers who take care of their businesses and customers. Gale's isn't one of them.

My experience was awful. You must have membership to shop here, one that they don't hand out freely i might add. The employees/owners are rude and so inconsiderate. There were two floor walkers who were following me AND recording me while I was shopping ? STARING, SMIRKING, AND SUSPICIOUS. Being disabled and on oxygen, I was really surprised that they just watched me struggle, while demanding that I get my things out of their cart... To be fair, it's somewhat understandable that customers MUST leave their purses and such items in designated lockers... oh yeah, btw, the food items that i bought are over a year expired! ..and a firm no returns or exchanges on anything. I accept responsibility for not checking the expiration date. If i could, i would rate this place zero stars...

I am not the least bit surprised to see any of the reviews say about the exact same thing that I am about to say… I have never been met with such rudeness from a sales associate before. I have shopped many times in this place previously, I have had a folder with my business name that was never an issue as soon as I came in, or when I went to make a purchase. The staff was PREVIOUSLY very courteous and polite and allowed me to shop there without making me feel like I deserved to be followed around and treated with such disrespect (both of which we were)…. This is absolutely not the case anymore.. The woman at the front immediately demanded that I put away my very small clutch purse in a locker, to my confusion as I understood the sign in the front wanting large bags and backpacks to be kept at the front to prevent items being lost to theft, but my purse was extremely small, nearly wallet sized and I could not understand why she would demand that to be put away. …I obliged, but I was still treated with extreme disrespect as she proceeded to demand that I provide a card before I am allowed to proceed any further. I informed her that I have a business file there and that I have never been asked to provide a card before, to which she very rudely denied that that was untrue (calling me a liar???)… luckily, the person I was with also had their own business and was able to provide adequate identification so that we could complete our shopping trip. As we finished our trip and proceeded to pay for our items, I went to where I knew my purse had been stored away to retrieve it to pay for my items. The woman rudely stepped in my way and grabbed my key out of my hand, stating that I am not allowed to open my own locker and that she must to be the one to do it. At this point I am beyond disgusted.. she allows me to retrieve my belongings out of the locker as she retreats back to the counter to ring in the items my friend and I had been waiting to purchase. I then overhear her very rudely and “nosily” asking my friend why we were there and why we needed to purchase such products.…WHY????? It’s one thing to be polite and make conversation, this was not the case…! I have never been met with such disrespect and outright rudeness, why does that information prove of importance to her??? On top of her extreme rudeness and unhelpfulness, she made our trip very unpleasant so for that I have absolutely no idea why she would be inquiring as to the products we were purchasing at the time. I’d had enough, to the point that I actually feel that it’s necessary to write this long of a review… I am not opposed to writing reviews, even positive ones when the time calls for it… But this was totally out of line, and absolutely uncalled for. I highly doubt I will be shopping there in the future, unless this woman hightails it to another place where she can wield an iron fist and make other peoples days miserable elsewhere, as she so clearly enjoys doing… I highly doubt I will be making a trip back there, and will be finding my wholesale products elsewhere.

Sorry to say but I always like shopping at gales. And I don’t understand there new rules . We have been there couple times must have shopped few items and no one asked for membership /gst/pst???!!!! Very disappointed! And now that I see other reviews they have the same thing to say!!!! So is this going to change or no?!!!

the place is huge with lots of stuff from wedding materials to christmas decos! and prices seem reasonable. I would definitely be back to buy some more. The staff are nice and knowledgeable plus the fact that it’s a family owned business is impressive.

Would rather give 0 stars. Never have I ever been treated so poorly by staff. Inconsistent policy with the membership/cards. The last time I was there they scoffed at my card. So I thought they weren’t doing the cards anymore. Somehow they couldn’t find any of my info on their system. Said I would get a coworker to text me the card. She said they’d also have to send the info stating I had authorization to use the card. I said ok I will get a new card under my farm name/gst she said she’d have to see a copy of my business Liscence . Have probably spent $10000 there in the past 15 years. What a shame. Was a really neat place. Ruined now. I had my daughters with me. It was good learning experience for them to experience such terrible customer service.