Floral Dimensions

Was greeted immediately upon arrival by a very pleasant man, willing to answer some questions on availability of particular plants. He then invited us to take a look inside the greenhouse signaling with his hands to go in the front door for regular plants and pointed right and said the succulents were to the right. We looked around the regular plants, but were most interested in the succulents. There was a young girl working on the other side of a metal screen, I asked how to get over to the area she was in and she said to just come through around a table of tiny succulents. At that time we exchanged some pleasantries. I continued to walk through with my adult daughter, bumping into two more employees who continued to politely answer questions and direct me towards the main succulent area. We came upon some jade plants and I asked an other approaching employee how the pricing works, because there were no stickers or signs showing. At that time this employee requested I look at the sign on the door. At that time, I thought that the sign might have pricing according to pot size...my mistake. She asked if I could read the sign!!!! I was so offended! Can I read the sign?!? Yes I see the employee only sign, that is why along the entire way through the greenhouse, I asked how to get to the main area. She was beyond rude and offensive! “Apologizing” buy excusing her behaviour because of all the other customers who walk in employee only areas. To my defence, this was my first time to this greenhouse, I did ask all employees where I was to go, never was I out of an employees sight, and this place is like a labyrinth! I would have loved to shopped around, my daughter and I actually love succulents, and my home is full of them. We look for unique, new plants all the time. Unfortunately, I was made to feel very unwanted, uncomfortable and belittled by this bully of an employee. I took the trip in from St. Catharines specifically to come here...from what I saw in the very short time there, they have quite a unique selection, however, I did not purchase anything, as i was treated as a nuisance. This employee needs to get some customer service training.

Super friendly... beautiful mums!!!! Can't beat their prices!!! Love my mums!!! ?

Very nice and clean environment with friendly staff! Sherry was super friendly (sorry if I spell your name wrong haha) and one of the cats was the cutest lil thing ever and was super friendly and cuddly! Will definitely come back

Huge variety of succulents; friendly, helpful staff and affordable prices

All my friends love to visit Floral Dimensions.. They have great Air plants and more variety of succulents than you can find anywhere else in the area. Their staff are very friendly and helpful!!

So so many awesome succulents and a good selection of air plants. Friendly and helpful staff. Would have liked to see more names and prices. Will definitely will go back again.

It's a lovely place, but I just can't get there. I knew they were closed Sundays, but Saturday, too? Took my mother out there today for a special visit; she's been wanting to see it for ages. It is a beautiful sunny Saturday in June, and the place was.... crickets. Closed. I give up.

This place is like a heaven for succulents lover. Great selection of plants which are displayed in a very urban concept. Can see they put great effort on making the plants look so lively. Prices are very reasonable everyone said hi to me and asked if I found what I need. Brought home 2 cute mature jade plants I’ve been looking for a long time ☺️