Fastenal Canada
2.9/5
★
based on 8 reviews
Contact Fastenal Canada
| Address : | 11151 Horseshoe Way Unit 16, Richmond, BC V7A 4S5, Canada |
| Phone : | 📞 +88 |
| Website : | http://fastenal.ca/ |
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| City : | A |
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william woodbury on Google
★ ★ ★ ★ ★ Not good! Poor inventory. You can count on them not having what you want anytime. They have no plans to improve and didn’t want to hear any suggestions. Don’t bother.
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Keking on Google
★ ★ ★ ★ ★ Nice place to shop at. Got what I needed with help of the people work there.
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Chilly Dippers on Google
★ ★ ★ ★ ★ There seems to only be 1 person in this location that has any knowledge of the product. Avoid frustration call ahead with their SKU because every request is met with a 'I'm not sure what that is let me check if we have that'. For the record the request was for a 1/4 - 20 tap and drill to go with it.
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Amy Marie on Google
★ ★ ★ ★ ★ I just called and spoke to someone from this branch looking for some assistance to track down a couple replacement bolts & nuts we need for a Shurjoint coupling. I have photos of the bolt, we have measured it, we have the spec information from Shurjoint and all I wanted to do was send this information to someone there to get assistance with tracking down 2 replacements. As a fastener company I assumed they have experts or people on staff that know more about this stuff than I do. This person was not willing to give me an email address or offer any type of assistance to track parts down. Just go on the website and select it yourself I was told.
No other vendor I've dealt with in 12 years has ever said that to me. No one has ever not been willing to help track something down. I certainly won't reach out to them again for anything. If staff aren't willing to go the extra mile on smaller things like this, they don't deserve bigger orders.
Within 2 minutes of talking to another vendor just down the road from this branch and sending them the photos and info we had, we are on our way to pickup the parts.
My advice; go elsewhere. Don't bother going here or giving these guys your business. If your like me you'd much rather support other company's that are willing to help you get your job done.
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Bill Evans on Google
★ ★ ★ ★ ★ I am very unhappy with the way the Richmond, .BC. sales office treated me.
I went in to buy some washers for a bolt that I came in with. The Sales Clerk measured the bolt, went away and returned with the washers.
When I went to my office to use the washers, they didn’t fit. So the next business day, I went in to exchange the washers for ones that would fit.
I was told that your firm does not do exchanges.
WTF, she made the mistake….
Can’t you do something about this kind of thing?
My firm will not be using your firm again.
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J. G. on Google
★ ★ ★ ★ ★ Great shop with anything and everything you may need to fasten. Was building some new equipment and the factory didn’t supply me with the proper amount of fasteners I needed. I searched all the usual places with no luck. The gentleman at Fastenal was quick to assist and offer recommendations for my job. Much appreciated as I think it worked out better than what the factory would have provided. Overall great experience. Will shop here in the future.
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Greg Dickie on Google
★ ★ ★ ★ ★ Today I was in a sizing predicament with incorrectly labeled products supplied by a competitor - Suzanne was SO helpful and I was so appreciative to have her helping me with my predicament. Customer service is obviously very important to this store, I will definitely be trying to use Fastenal more often because of today.
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Fredrick S on Google
★ ★ ★ ★ ★ Dropped into to buy some fasterners for my boat. But as I don't have a company account they denied me service... Guess I'll take my business elsewhere.
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