Expert Maison - Rivière-du-Loup

On adore notre maison?

Excellent service et bonne communication, je me suis senti en confiance

Amazing service and quality construction!

I went here to a home project, I encountered very friendly and courteous personnel here. Also I saw your homes built here are excellent quality. I checked also the prices, it's reasonable. I will probably choose you when I will get a new home.

We had our house built by Expert Maison in December of 2019, and moved in January 2020. We do love the house, however the entire project was a nightmare. The project manager assigned to our project was clearly inexperienced, and given their base office is in Rivière du Loup and we’re located just outside of Québec City, there was clearly a lack of communication between him and the workers on-site. We ran into a multitude of problems with the house (both before AND after we moved in), mistakes were made (example they forgot to install the overhead shower pipe in the factory, so when the plumber installed the actual shower he plastered over the hole.) That being said my first shower the night we moved in resulted in a pipe bursting in the basement and we had water everywhere. Also had problems with the air exchange, our patio door was unevenly installed so it doesn’t open/close properly. There were no “maximums” installed on the roof (they explained that they installed a new type of ventilation technology that is supposedly superior, however it does NOT work in the harsh winters we have when there is snow on the roof). Even our inspector insisted we need proper ventilation installed. There are other things as well but the list is too long. We have yet to get anything properly repaired because nobody from the company will return our phone calls, emails, etc. The only time they sent anyone to fix anything (our air exchange) they sent the supposed “only” person they had in Québec city and this gentleman was NOT certified to be fixing the unit. He wound up inverting the intake/exhaust pipes causing an even bigger issue, but left without checking his work. We ended up having to find our own technician last minute just a few days before Christmas. Ultimately i DO NOT recommend this company. Horrible after-sale service and a total lack of professionalism on behalf of the project manager side of things. They did not take any ownership on any of the issues that occurred and instead tried to pass the blame on to the 3rd part contractors who did the actual physical work. AVOID this company unless you don’t mind being screwed around.

Amazing company and great management! They will understand your dreams and make it happen! I highly recommend Maison Expert!