Edmonton General Continuing Care Centre - Edmonton

I called this morning at 8:30 am, got transferred to the STI clinic because I asked, a lady picked up the phone who refused to give me her name. She told me as soon as I asked about booking an appointment she told me to go else where. I specifically called that clinic to get seen there for a reason and she told me to go to a walk in clinic? Who does that, why would I call the STI clinic if I wanted to go somewhere else, I called twice to book an appointment and she hung up on me twice and I was being polite to her and did not get that same service back, I honestly hope she learns how to treat people with respect. This is a good clinic I been going here for years. Please hire people who want to be there thanks.

This is a place to avoid at all costs. The University Hospital essentially forced the transfer of my mother to The Edmonton General after hip replacement surgery, citing”COVID-19 circumstances refuted the usual three choices of facilities”. My mom was given opioids that she didn’t need and which caused her to slur her words and have difficulty staying awake during our outdoor visits. She was given the drug for nearly two months before I discovered this fact and asked for the opioid to be discontinued. During our next visit she was awake and did not slur her words. Her room was furnished with an old hospital bed and grey blankets. It looked like a 1940’s army barracks. The only colour in the room was provided by the pink window curtains. I wanted to take a colourful quilt for her bed but after observing that all her clothes were ruined by washing whites and dark coloured jeans together I decided that a quilt would soon suffer the same fate. She contracted Covid-19 and we were assured that we would be notified if there was a negative change in her condition. In the event that her life was ending we would be allowed to visit her despite the lockdown. On the last day of her life my calls were not answered and the staff did not have the basic decency to call when her condition began to deteriorate. We lost the opportunity to say our goodbyes and she died, alone, in that horrible room. I received a call just after midnight with a cheerful voice saying “ good morning, your mother has passed away and you need to remove the body in the next four hours”. I do not blame the care facility for her death but their negligence in not calling when her condition was deteriorating is unforgivable. There was time for us to reach the facility and be with her as she passed. The final insult occurred when the doctor recorded her death as the next day despite the fact the staff found her unresponsive at 11:20 PM. I had tried persistently to have her transferred to another institution and now it’s too late.

My grandfather has had excellent care and the facility is doing their best to curb the covid outbreak. The nurses are always super friendly and willing to answer any questions I have. I just wish there was more stimulation for the residents but during this pandemic it's not exactly feasible.

The worst place to work in Edmonton. I got a chance to work as comfort care aid employed by Manpower I realized that there's poor management and administration in the facility. But the staffs are nice and most of them worked in the facility for more than 25 years without any promotion and pay increase. I will not recommend any one to work in the facility specially in 9Y unit.

This place is absolutely terrible.The staff are constantly complaining,the food is awful.I see patients outside for hours,alone.One of the worst places for long term care.The place is understaffed.

If you care about your family members, don't bring them here. The staff gossip about the people in their care, neglect the people In their care and DO NOT CARE about the people that have to LIVE here. This place is depressing and the health care providers sure do seem to fit in with the environment. The staff members who do this shouldn't have their job. Why pick a job that you obviously hate? The health care providers here never had the passion to care for people in the first place. You can have a better experience with an employee at Safeway than some of the staff members working here.

My mom spent less then a month here before she passed. The nurses and staff in 9Y were absolutely amazing. Our family loved how they spoke to mom, like she was a human, not just a patient In their care. They treated not only mom great but everyone who visited her as well. Everyone had positive Interactions with the staff. After having horrible expirences at the U of A, this place was a breath of fresh air and we are happy mom was well taken care of right to the end. Would highly recommend the General for thoes looking for a safe place for a loved one.

I wish I could give a better review. The staff working directly with seniors are quite good. The organization is terrible. They are always short staffed. As a result seniors in diapers often must wait hours to be changed. The food listed on the menu is often not what is served. I have watched as seniors told care givers that the food on their plate is not what was on the menu and they don't want it. The response was literally to say this is what you have and they mixed the vegetables into the noodle stuff and started shovelling it into the seniors mouth. Also, they do not automatically send out the notice listing the tax deductable disability care amount like the other care facilities do. You must request the information. If you are a senior you may not be aware you have this deduction. It makes a big difference on taxes. Extremely poor management.