Doggy DooLil Daycare

4.3/5 based on 8 reviews

Contact Doggy DooLil Daycare

Address :

12774 114b Ave, Surrey, BC V3V 3P5, Canada

Phone : 📞 +7788
Website : http://www.doggydoolil.com/
Categories :
City : V

12774 114b Ave, Surrey, BC V3V 3P5, Canada
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Cheryl Cormier on Google

I am so happy to have found Doggy DooLil Daycare, and my dog is equally as happy; she is always excited to go! Mimi is straightforward, kind, flexible, welcoming, and always in control of the pack. Leaving my dog with her gives me peace of mind because I know she's well taken care of, and she loves being part of a pack. Thank you, Mimi!
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Rachel Brown on Google

Best doggy daycare ever! Our dog has learned to play with a variety of other dogs (big and small), learned manners and been well exercised since attending. Mimi genuinely cares about each member of the pack and Carl can't wait to get to daycare each morning. Mimi is flexible and has always worked with us to meet our needs. She offers expert advice and has always been honest and reliable. Highly recommend this doggy daycare!
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Alyssa Kertesz on Google

Mimi is absolutely amazing, if I could give this place 10 stars I would! I brought my very fearful rescue dog to her about a month ago and the progress I've seen in her in that time is nothing short of a miracle. My dog is, first of all, terrified of people. She is also scared of new situations and places. Day 1 she was of course terrified, tail tucked, ears back, shaking. After just 2 days of daycare she already had her ears up and played a little with the other dogs. After day 4 Mimi was able to sit beside her and pet her. I just dropped her off at day 5 this morning, she was so excited to go and ran right in and immediately starting playing. Mimi took the time to really understand her, the struggles I'm going through with her and has helped me improve her confidence and relationship with her. She has given me many tools to help me understand my dog better and what she actually needs to be happy. She corrected me on coddling her and how I spoke to her when she's scared and it instantly made a difference in her behavior. Couldn't recommend her enough to anyone struggling with their fearful dog!
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Tara McGuire on Google

Our pup Kuma has been going to daycare once a week for about a month now and he absolutely loves it. He is confident around every type of dog, and has shown clear growth in picking up the social cues from other dogs. When we are at the dog park and a dog says he doesn't want to play, Kuma will go find another friend. A month ago he would not take the hint. I strongly believe this behavior is due to the pack system Mimi uses at her daycare. Kuma used to bark at literally everything and everyone who walked past our ground floor apartment . Mimi provided us with some training tips, and since implementing them Kuma has learned to only bark to let us know something is happening, but doesn't continue after we acknowledge it. Mimi certainly has clear insight on dog behavior and training. I am looking forward to seeing how Mimi helps our puppy grow into a confident, obedient and friendly adult.
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C K on Google

I started to taking my 9yo big shy nervous rescue dog Momo to Mimi’s recently. It is not easy for my dog to go dogs daycare,because of her personality. It takes long time to get used to new people.And also we didn’t have good experience before even we took few places. She gets very nervous and miserable. However my dog Momo was already attached Mimi on Day2!! I was very surprised and happy that I found a place that my dog can feel comfortable to stay. I can trust Mimi because of my dog. Otherwise Momo will refuse to go to daycare. I believe Mimi is fantastic pack leader and as everyone says the facility is always very clean.I think she is really taking care of dogs, not just looking. She truly loves dogs and knows dogs. I am very happy to found Doggy DooLil Daycare. Strongly recommend.
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Gayeong Yun on Google

My dog is Tata, five months old now. He goes to Doggy DooLil twice a week. He loves going to the daycare. And I am a first time dog owner. He had a few bad habits like biting and peeing in the home. I discussed with Mimi and she told me what to do. After, those habits are fixed right away! He is now happier and better-behaved after going to the Doggy DooLil. Before, I was also afraid of going to dog parks because he was the one had been attacked by other dogs. But now, I feel way better at dog parks! He knows now how to defend himself even with big dogs. He learns a lot at the daycare. I really appreciate it Doggy DooLil is close to my place.
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Kiren Chahal on Google

I am writing another review as I’m unable to reply to Mimi’s response to my initial review. Mimi, you have us confused with another upset customer. My husband’s name is NOT Simran and that is NOT the email you wrote to us. I’m not surprised you’re all mixed up because you clearly forgot about our “valet service” agreement and also on multiple occasions didn’t know who our dog was. I’ve included your response below. Good morning Manny, Leo didn't come to daycare today. Is it because of my complaints regarding his whining? I had a very tough day last Wednesday, with all the pups and my own dogs, so I hope what I said didn't discourage you from coming back. I took on a lot of puppies this fall and they are a lot more difficult than normal, as the whole covid issue affected them all negatively, and on a behavioral level, they are very much a challenge right now. But don't give up. I am working hard to get them comfortable with my rules and boundaries, and I am hopeful that with help from all the dog owners, we will get through it. Leo is not the only whiner here. Let me know why you didn't show this morning, and if you'll be back next week. I hope I didn't scare you off. A dogs behavior is a mirror to how he is handled, so although I seemed a bit frazzled on Wednesday and maybe spoke a bit harsh to you, don't take it personally, but as constructive criticism. I'm sorry if I said or did something to upset you. Warmly,
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Kiren Dhillon on Google

Our dog enrolled into Doggy DooLil in November. My husband took care of most drop offs and pick ups and I picked up my dog a total of four times. During the second pick-up, I had my 9 month old son with me. When I took him inside, the dogs were barking quite a bit and Mimi explained that it wasn’t a good idea to bring my son in with me as the dogs were barking because of him. She asked that I leave him in the vehicle and I explained that I wasn’t comfortable leaving him by himself but that I would arrange something with my husband so that the baby wouldn’t have to come with me for pick-ups. Mimi was kind enough to offer to bring my dog outside to me the next time I picked him up. She said to call her when I was in the driveway and she would bring my dog out to me. During the third pick-up, I called Mimi when I arrived and she brought my dog outside to me. I thought this was very kind of her and I was very appreciative. The fourth time, I called Mimi when I arrived outside. She answered sounding frustrated. I explained what I was calling for and Mimi’s response was, “this is something that needs to be scheduled in advance” and she went onto say that she was unable to bring my dog out. I thought maybe Mimi had forgotten our conversation so I began to explain who my dog was and that I was the one with the baby etc. I heard a long sigh on the other end and she then hung up the phone. I wasn’t sure what to do at this point so began unbuckling my son when I saw Mimi at the door with my dog. I went to get my dog and explained again to Mimi that her and I had actually scheduled this in advance. She was visibly annoyed and said she couldn’t do it anymore. I asked why she was suddenly frustrated with me and at this point she raised her voice and said it was because she takes care of 20 dogs for 12 hours a day and she’s tired. I told her that her sudden change in attitude was unfair and that being tired was not an excuse to be rude. She said what was unfair was that her dogs were barking inside and then turned around, went inside and slammed the door. The following day our dog was scheduled to go to daycare, we did not send him. We then received a message from Mimi saying she had cancelled our membership because, “client expected valet service.” It’s worth mentioning that prior to this incident, some time in December, my husband went to pick-up our dog and Mimi suddenly wasn’t welcoming anymore. She made it clear that she was annoyed with our dog and said she wasn’t sure if he was going to be a good fit as he wouldn’t stop whining all day long and was driving her crazy. Of course we didn’t want someone who felt frustrated with our dog to have to watch him all day so we debated whether to search for a better fit. We received an email from Mimi a couple of days later asking if we were offended by what she had said and explaining that she was actually annoyed at her daughter’s dog and that she took her frustration out on our dog. She was apologetic and we understood where she was coming from so we renewed our membership and continued sending our dog. Our experience with Mimi started out very positive and quickly declined from there. The way she treated us was different each time and seemed to depend on how “tired” she was. I don’t think anyone should be spoken to the way Mimi spoke to us and no business owner should be hanging up on customers and slamming doors because they’re taking care of too many dogs. If "valet service" was going to be a problem, it should have never been offered in the first place. Mimi appears to have great reviews which is why we chose her, however our experience with Mimi definitely didn’t match what any of the reviews say.

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