Departures Travel
4.7/5
★
based on 8 reviews
Contact Departures Travel
| Address : | 1889 Oak Bay Ave, Victoria, BC V8R 1C6, Canada |
| Phone : | 📞 +9 |
| Website : | http://www.departurestravel.com/ |
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| City : | R |
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Colleen Hoggarth on Google
★ ★ ★ ★ ★ We were very fortunate to work with Colleen at Departures Travel for a family holiday to Mexico. Colleen worked with us to find the perfect location that gave the my husband and I the quiet we needed and enough activities to keep our grown children enthused. The details of having us travel from Victoria and our kids from Toronto, right down to the seat placement on the airplane and room location at the hotel was perfect. We appreciated the follow up upon our return to ensure the holiday met our needs. We look forward to working with Colleen again!!
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Ken Watson on Google
★ ★ ★ ★ ★ Departures Travel on Oak Bay Avenue has been our travel agency for many years. The staff is friendly and courteous with experience in all types of travel world wide. Our travel agent Colleen Johnson in particular has been amazing not only in facilitating routine travel arrangements but she has gone out of her way to assist us with travel difficulties when flights, cruises and tours are cancelled at short notice.
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Gwenn Brusset on Google
★ ★ ★ ★ ★ Colleen Jhonson is a Five Star Travel Agent with Departure Travel. I use Colleen for all my travel and always feel confident that if there are any problems she will handle them, calmly. We booked a cruise for Nov. and cancelled because of the virus. She got our money back. Some of my friends have not been so lucky with their travel agents or travel plans.
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erin maclean on Google
★ ★ ★ ★ ★ We booked a "mystery departure" with Departures Travel and Colleen. It was amazing! Perfect way to still get out and have some fun while adhering to all the public health orders. I would absolutely recommend this to anyone looking to get out of their house for a little while. There are so many things to do close to home that you wouldn't even think of! Colleen planned an amazing itinerary for us full of things we enjoyed and had never even heard of AND she was extremely prompt and communicative with all of our questions around covid restrictions. It was fantastic and her itinerary coupled with her professional communication made us feel perfectly safe!
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Lael Popham on Google
★ ★ ★ ★ ★ My experiences with Colleen have been absolutely first class. From her own experiences to recommending specific hotels all has been fantastic. And, to then gain back all of the monies deposited has been an extra bonus. Colleen is an absolute joy to work with and I would highly recommend her!
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Christine Campbell on Google
★ ★ ★ ★ ★ Ronnie is lovely to work with, very inviting and knowledgeable. I would definitely recommend her.
Thank you Ronnie for making a bad situation (my father is very sick had to go to Toronto to see him) manageable.
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Bryan Kilback on Google
★ ★ ★ ★ ★ We booked a resort in Mexico through Departures. They were very quick on replying and providing us with the information we asked for. However, when we arrived in Mexico we were told to check in to a different resort then which we had booked. After a long conversation with the resort and 24 hours of travelling we were tires and just wanted our room. So, we gave in and checked in.
As soon as we got to our room we emailed Departures to see if they could look into why we had been moved to a different resort. The Departures employee told us they would look into it. Unfortunately, we never heard back for the rest of the trip. We even emailed them 2 other times towards the end of the trip with zero communications back. I realize this isn’t all the travel companies fault but some communication back would have been nice.
The real disappointing thing about this was it was our honeymoon.
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Abbie Laura Hentges on Google
★ ★ ★ ★ ★ From the moment she picked up the phone, I felt completely comfortable working with Carolina. With how overwhelming planning a vacation can be, we are so grateful to have had Carolina’s passion and knowledge and attention to detail. She seemed to be almost as excited about planning our trip as we were! Carolina was patient while we looked into a few different date options, and always had helpful suggestions about things we hadn’t yet considered. We especially love the idea to take little gifts from Victoria to give to the locals at the resort instead of just leaving tips, something to make the whole experience more warm and personal. We highly recommend Carolina and can’t wait to plan our next trip with her!
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