Custom Direct Windows & Doors

Name: Custom Direct Windows & Doors
Address: 352 Dosco Dr, Stoney Creek, ON L8E 2N5, Canada, E, Canada

3.9/5 ★ based on 8 reviews

Contact Custom Direct Windows & Doors

Address :	352 Dosco Dr, Stoney Creek, ON L8E 2N5, Canada
Phone :	📞 +9
Website :	http://customdirectwindows.com/
Categories :	Window installation service , Window supplier ,
City :	E

352 Dosco Dr, Stoney Creek, ON L8E 2N5, Canada

Best Window supplier in Canada

D	Diane Gilmour on Google ★ ★ ★ ★ ★ I had a front door and storm door installed by Custom Direct last summer. The storm door closer failed within 6 months. It has taken a little while to get service as Custom Direct did not feel it was their responsibility to fix it. The hope is that someone will be out next week to correct the problem.
S	Shabs K on Google ★ ★ ★ ★ ★ Horrible job and very poor workmanship. I got several windows replaced at my house. First the sales guy got measurements incorrect for 3 out of 5 windows. When the windows with correct measurements were installed,three of them are leaking moisture and the owner refuses to return telephone calls. Sent him pictures taken at different temperatures. Stay away from this company
s	sarah tieber on Google ★ ★ ★ ★ ★ stopped into the showroom one day while just driving by and wanted to have a fast look and see what custom direct had to offer - when i walked in i was beyond pleased. Darylleigh Laidman came over right away and helped me and answered all my questions. I ordered windows and a front door for my home and the next day a installer came over and measured up. 4 weeks later i had my new products installed and i was so happy, i big thank you to darylleigh and the installation crew,
D	Dana Laidman on Google ★ ★ ★ ★ ★ I got my back door, front door and storm door replaced by custom direct and i love my new doors so much. I got amazing pricing, the installers were so nice and cleaned up after themselves and removed all my old doors and disposed of them. it was such a easy process and everything was done beyond my expectations. thank you to Darylleigh, Mehdi and Mentor!
L	Luigi Pavone on Google ★ ★ ★ ★ ★ Absolutely horrible people... be wary as they seem like the nicest people in the world until they get your money. We will be getting real professionals in to fix their work after being promised by them they would come and fix their horrible install many times. I will be getting my lawyers involved if anyone from custom direct actually reads their reviews. I wish you the best of luck as your company does not have a future if you continue to scam people and provide inferior workmanship. The head installer is the owner's brother and should be fired... I wouldn't trust him to put together ikea furniture. I have extensive knowledge in building and renovating... I promise I did not see a level in anybody's hand when they were installing a 23k job on my sister's townhouse. Again we will let the lawyers and the courts figure it out now. DO NOT USE THIS COMPANY!!!
S	S Visser on Google ★ ★ ★ ★ ★ I highly recommend this company for window or door replacement. Their front line customer service, response rates, pricing, scheduling, work ethic, professionalism and most importantly their product are far superior to any other window or door company. Why would you go anywhere else when you can buy top quality Canadian products at reasonable prices?
E	Elizabeth Evans on Google ★ ★ ★ ★ ★ I recently had a door installed by Custom Direct Windows & Doors Ltd. What I thought was going to be a great experience actually was short of a nightmare. Everything started great, but the sales representative dropped the ball several times, claiming he never received emails from me, etc. even though he gave a second email to make sure he got it. The door was delayed horribly. Head office took over from their and the put a rush on the door. The door arrived and it was everything and more than I expected. I love it. The installers were absolutely amazing, quick (2 hours door out and new one in), tidy, professional as I said amazing. I was fully expecting some kind of email with customer satisfaction (if you get an oil change in your car you get one), but nothing. I sent an email off the next day to tell them how happy I was with the door, but I had a few little pics that should be taken care of. The door handle had a scratch on it, and the door started squeaking so loud it would wake up the neighbourhood. I reported both things as well as a small mark on the inside, which I was not that fussed about. Four emails later and nothing, not an acknowledgement, nobody came out to fix or look at the door, nothing. I love the door but the customer service/follow up sucks at this place. I would not recommend them to my neighbour the other day because I did not want the same thing happening to them. Two neighbours actually looking for doors for their home, and I would not give them the name.
J	Justin Colby on Google ★ ★ ★ ★ ★ Absolutely professional from start to finish. I had my windows and exterior door replaced through Custom Direct and I couldn't be happier. Very efficient and affordable service!