Ctrip - Richmond
2.3/5
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based on 3 reviews
Contact Ctrip
| Address : | 10451 Shellbridge Way, Richmond, BC V6X 2W9, Canada |
| Phone : | ๐ +7 |
| Postal code : | 6 |
| Website : | http://english.ctrip.com/ |
| Categories : | |
| City : | X |
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T Pearson on Google
โ โ โ โ โ So great
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Alison YC on Google
โ โ โ โ โ WOULD NOT RECOMMEND.
I booked a hotel stay via ctrip online. Once I got to my destination, the hotel said they didn't find my booking even though I had presented them with the print out of the confirmation. The front desk offered to book me in but at a higher rate.
I called ctrip's customer service number, who had broken English, and complained that they had not completed my reservation. They offered to book me in but for more money because that deal was no longer available. I was not accepting that and I wanted the same price I booked it for. After some back and forth for 20mins, they just hung up on me. I kept calling back, they would just hang up on me.
In the end, I used the hotel's WiFi, found something on Expedia and booked it. It was the worst experience ever, I could've been out of luck and had nowhere to stay.
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Riad Almawy on Google
โ โ โ โ โ The trip.com or ctrip as it was called used to be just great in assisting me in my travel specially in the far east. Now they have a call center somewhere in Ukraine or Russia and the customer service staff are just not trained to handle or solve any issues. I had 2 recent experiences with them getting tickets refunded and they kept referring me back to the airline but the airline couldn't manage my ticket as it was issued by a 3rd party which is trip.com. at the same time I purchased some tickets from Expedia and they're wonderful and very helpful and almost always get my issue resolved. What a pity as I am a world traveler and always had confidence in dealing with this agency.
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