Comox Pacific Express

Name: Comox Pacific Express
Address: 6645 Butler Crescent, Saanichton, BC V8M 1Z7, Canada, M, Canada

4.1/5 ★ based on 8 reviews

Contact Comox Pacific Express

Address :	6645 Butler Crescent, Saanichton, BC V8M 1Z7, Canada
Phone :	📞 +778
Website :	http://www.comoxpacific.com/
Categories :	Trucking company ,
City :	M

6645 Butler Crescent, Saanichton, BC V8M 1Z7, Canada

Best Trucking company in Canada

E	Emily Côté on Google ★ ★ ★ ★ ★ Cute dog met me at the door. But extremely inconvenient to work with them. Lots of confusing paperwork and very difficult to find the place.
J	Jason Gunn on Google ★ ★ ★ ★ ★ What a horrible courier. They take your goods and do accept responsibility for losing and ruining expensive items. BEWARE even with explicit instructions they FAIL. Cost me $600 in repairs to brand new parts. TOTAL FAIL
D	David Rózsa on Google ★ ★ ★ ★ ★ Placed a pick-up request. The next day I discovered it was not picked up. I contacted their office, which said that they somehow mixed it up, and filed it away as "complete;" however they said they would investigate and get back to me. I reiterated that I needed the pick-up, and requested another one for shortly after 12pm. Around 3:30pm no courier had yet arrived, so I contacted dispatch once more to confirm nothing went awry. This individual gave me contrary information about what occurred the day before (that the request was never relayed to the driver, rather than having been mistakenly filed as complete) and said that the driver would be there in 5 minutes. To my surprise, he arrived in about 2 minutes! I am pleased by the resolution, but feel that this particular office strongly lacks the organization needed to be considered reliable. While it may be pre-mature to mention, I was never contacted back regarding the "investigation," and the second dispatcher was unaware of any such investigation being done.
J	Jon H on Google ★ ★ ★ ★ ★ Just Read another review - confusing paperwork ? Not sure about that - if knowing where your shipping from and shipping too, and how big a thing your shipping is all the info that is required - confusing /?? - Rest of life must be a hell of a roller coaster for you !!! Comox are great, office friendly, warehouse staff always go the extra mile and guys and gals on the road always with a smile - Can highly recommend. [maybe add opening times to google page only complaint !]
L	Laura B on Google ★ ★ ★ ★ ★ We had a great experience when Lou delivered our trampoline. Lou called in the morning before 8 to discuss the delivery and where we wanted him to leave it. It was 450lbs, it was a rainy day and we weren't going to be home but we also didn't want it left in the driveway. We exchanged cell numbers and had easy communication during the day, with an updated and accurate ETA. I came up with a plan for the delivery and Lou was happy to see it through. All in all, a great experience -- thanks Lou and Comox Pacific!
D	Darlene S on Google ★ ★ ★ ★ ★ Their customer service is tremendous. The delivery person was so professional and kind. It was a pleasure working with this business and the pricing is very reasonable.
D	Darrin Lane on Google ★ ★ ★ ★ ★ First time our company has used Comox Express, and I can't say enough about the outstanding customer service we experienced with every interaction we had from initial estimate to delivery follow-up. You just don't experience this level of service and commitment from many freight companies. A critical delivery from Vancouver to Denman Island was flawless - I highly recommend Comox Express.
N	Niran Argintaru on Google ★ ★ ★ ★ ★ They may be a good option for the commercial operators but from the side of a receiver of a residential delivery, it was one of the worse delivery experiences I have had. They didn’t show up 3 times, even when I called ahead to confirm. I understand labour shortages and weather delays but no attempt was ever made to tell they are not coming. When they finally did show up, they dropped a skid on my front lawn despite the shipping contract clearly saying threshold delivery is paid for. These are hard times with sick calls and weather and I understand the challenges but the lack of communication, customer service is the issue. I get they are a commercial shipper and single residential deliveries will rarely be the top priority but I just had to say something.