Colonial Countertops - Courtenay

I was about to hire this company to do 2 slabs of granite stone for a kitchen. They initially said they do granite countertops all the time and a 3 cm stone was not a problem. I was buying the stone from one of the top Vancouver stone suppliers and they were familiar with the company and said they only sold quality stone. 3 weeks into the process with lots of delay in getting responses from them for quotes, contact with the granite supplier etc. I went into the Courtenay store to pick out a quartz product for the bathroom. I asked about the warranties on the various quartz products and then their "expert" on the subject came out to discuss the quartz. I mentioned my name and that they were going to do the granite for me. That is when they (all 3 employees there in agreement) said that I needed to do my research for using granite. I asked what they meant by that. They said granite has crystals and fishers and that I need to be aware of what I was buying. They further said that it is very fragile and subject to breaking during transportation, shipping and installation and that if the stone broke that it would be glued together. They wanted to make sure I was aware of this. I said that I wouldn't expect to pay $10,000 for countertops if they were all glued together and that if they broke the stone I would presume they would replace it at their cost. They confirmed that this would not be the case. I asked if they warranted their work and they told me they didn't. I said "so I might hire you to do this job and I return after the job is complete to find my countertops all glued together and have to pay full price for your services". The answer was YES. Maybe they do a good job with quartz but when it comes to natural stone I can't say anything positive from my experience. I told them Floform had the balls to tell me right from the start that they are not experts in natural stone and declined to do the job. Colonial strung me along for 3 weeks before they told me that I would have to be prepared to accept a glued together finished product for full price. Unbelievable. I needed to write this as the next person may not realise what it is that the end product may be. Rock Solid and Matrix Marble will guarantee their work for natural stone. If they break the stone they state that they will replace it. Do your homework on your fabricator.

We made the right choice to hire Colonial Countertops in Courtenay for our beautiful countertops. I can’t say enough about the professionalism displayed by Matt who did the template and came back to review some blemishes in a small area on the island. The installers Alec and Rob were impeccable. I want to thank Rory, Gloria and office staff for their efforts to ensure we received the best possible product and service. There are always glitches and together we were able to be in agreement and we are very happy customers. Thank you!

Have Colonial’s countertops in my home and love them. Today I asked them to help out my cat rescue renovation and they donated the countertop we needed! Cut it and prepared it while I waited. Can’t thank them enough. Highly recommend Colonial Countertops. They are good quality, highly professional and they give back to their community. Thank you!

The staff was very knowledgeable about the various products. They were understanding in regards to budget and were able to provide me with a fantastic counter top. All appointments for measuring, installing and finishing were provided and followed. Rick was great to work with to narrow down how I wanted my kitchen to look. Installations was great, and I love my new counter tops. I would highly recommend Colonial Countertop to anyone.

TERRIBLE experience with this company! Hired them to do our countertops. Provided them with the plan for the kitchen in July. They confirmed that they could do the job. We paid a deposit for our new countertops in August. Come November 23rd, they send someone out for final measurements and he tells us that the people who built our cabinets messed up the measurements on the plan, when in fact, it was Colonial Countertops who misread the plans! Our excitement to have a kitchen for Christmas came to an abrupt end when Colonial Countertops told us that our countertop was too large and that they could not meet our requirements. Susan at Colonial was extremely rude and when I asked for our deposit back, I was given a truck load of attitude and a "pfftt..." It has now been one whole month since we requested our deposit back, which of course "has to go through head office" (code for we are going to delay your refund as long as we can). Merry #$%! Christmas Colonial!!

I Love my New Counter Top! Jason and All the Amazing Staff at Colonial have gone Above and Beyond for me on this project. From helping me to get a custom sink cabinet made and installing it, to re-hanging my lower cabinets to make them level, and helping me all along the way with whatever I needed in order to get my countertop installed. I really cannot say enough about the Wonderful Service I have received. Thank You All for your Fantastic Service!

We can't say enough of our great experience with the staff at Colonial Countertops in Courtenay. From Gloria's in-store help, the makers of the quartz countertops then on to Matt for his precise, attention to detail installation our involvement with them was professional and on schedule. Thank you - our kitchen has been brightened and updated!

I found all of the staff at Colonial Countertops professional, understanding, timely and extremely helpful in choosing the best countertop for my space!! I chose quartz and it turned out so beautiful!! The ladies at the front are wonderful and knowledgeable. The gentleman who measured and installed were quick and explained the process thoroughly. I couldn’t be happier and when I complete my next kitchen I will certainly be back:)