Centura Montréal

Great options and service! Flooring, walls, ceiling, indoor and outdoor. Porcelains, ceramic, stone, you name it. They're very welcoming and ready to help with a plethora of salespeople at hand. I do recommend you make an appointment there for someone in particular you want to speak with. With water cappuccino coffee whatever you'd like when you walk in their very welcoming. It's a great place to choose colours and textures because there is an abundance of natural light in the space. It's a massive space and very inspiring to work within. Accessible from the 40 East Service Road and the 520 West Service Road. Wheelchair accessible; with bathrooms on site available to the public.

Really nice showroom but we didn't find what we wanted.

I regret buy my ceramic here, if you buy from liquidation section, you don't take chance to buy exact amount of square feet since it may get out of stock, so you buy 10-20% more, and you can not return the extra even it still in box. So think about it carefully before decide to pay for it.

Many quality products useful in construction.Nice employees , always there to help.I am looking for a long time a place like this

Great selection, quality tiles and advice when choosing. Unfortunately, the customer service afterwards is not good. Delivery costs $150 and the delivery guy basically dropped everything at the edge of the driveway, leaving us to move hundreds of pounds of material inside ourselves. Pick up is no better - everyone seemed annoyed at us. We were given conflicting instructions on what to do, and were essentially scolded by two seperate employees during the process.

I have two major concerns with my purchase: 1. They grossly overestimated the amount of floor tiles our small kitchen needed. They made us purchase 9 boxes and we only used 6. At $40 per floor tile, I believe even accounting for some "perte" it's a mistake. 2. My fiance called within the return period (30 days) to ask if we could return 2 of the 3 boxes of tiles leftover a few days after the return period. The person advised that they would get back to us and speak to their manager. We NEVER received a call back that day or the following days. We assumed that it would be okay but when we called 2 days after the 30 days was up, but we were told that there is no more stock of that tile and the period has passed. This would have been okay if my fiance wasn't promised a call back. This was frustrating and unprofessional.

I had great service when I bought my heated floors in 2018. I had great service when I bought my marble backsplash back in August 2021. But if you have a problem after purchase, good luck getting any support. I was told that my (very expensive) marble backsplash would not change color if I do the proper maintenance. I followed exactly what was suggested to me as Centura hires professionals, so they obviously know more than me. I contacted Centura in mid February with pictures of the stained backsplash and was told they would look into it and get back to me. Long story short, it took from mid February until May 11 to finally get someone to look into my situation. The representative that sold me the stone (Chloe) would never keep me up to date on her end as to why it was taking long for a solution. I would be the one calling her all the time about what was going on. Today, the technical manager finally came to see the backsplash and try to remove the stain because my last phone call with Chloe last week was not a nice one. I'm glad we are taken seriously now as we are dealing with someone else but it shouldn't have taken this long, and my worry is that the stain has seeped into the stone as it is a lot darker now than when I contacted Centura back in February.. Chloe needs to work on keeping her customers up to date as I'm sure I've been a thorn to her these past couple of months (only because she wasn't doing her job!). Unfortunately, the stain is not 100% gone after today's visit, and Centura will be contacting the manufacturer directly to see what else can be done. Replacing it was suggested, but it is not an ideal solution as it can happen again. I was told that they will contact us in the next couple of weeks once they speak to the manufacturer. It's no longer in Chloe's hands, but I'm still upset over how long it has taken Centura to take us seriously as clients. So my 2/5 is for the representative's unwillingness of contacting her clients and keeping them up to date when there is a problem. Centura is a distributer so it's normal they now need to go back to the manufacturer to find out what's going on, but it shouldn't have taken this long.

I had a great experience; I was assisted right away ✨? I was able to borrow the samples (with a deposit)! I was given great suggestions… The staff is knowledgeable about the collections and their products! I love their new collection ANIMA… ?