Cedarglen Living - Nolan Hill Showhome - Calgary

It was way North

Poor Customer Service!

Very spacious compared to other town homes

My experience with Cedarglen Living from start to finish has not been very positive. After taking possession, I noticed many issues after moving in (which is typical of new homeowners that are delirious from lack of sleep). It was promised that these things would be fixed but have not been till this point. While it is true that legislations exist to protect homeowners and builders, my opinion is that they are skewed towards protecting the builders. In the year that I have been in this place, there have been numerous nail pops in two hallways. In the same two hallways, nearly every drywall board has popped and very definitive lines are visible in the walls. It’s horrible and I have never seen this happen in all my years of home ownership. Again, legislation exists which speaks to this, but Cedarglen Living has, in their policy, that they will fix the nail pops/drywall deficiencies (one time only in a three-year warranty period) to be ready for paint but will not complete that last step. That last step is HUGE!!! I fully appreciate that land settles as do homes and walls but this is then where the customer service component comes in. Customer Service is something that businesses should pride themselves upon. Quality workmanship is something that businesses should pride themselves upon. I am sorry to say, but in my opinion, again, this is a builder that falls short of that. I have had homes with other builders and they follow the same provincial legislative procedures, however, they are more customer-services focused and they have always gone that extra mile to ensure that the customer is satisfied (including repainting a whole main floor and even replacing an entire wood floor because of poor quality product). It is that sort of customer service experience that continues to build positive business relations not just with its customers but also goes a long way in bringing in more business. Taking all things into consideration, my opinion is this: find another builder. Some of the features are nice, there’s no denying that, but quality should matter esthetics.