CBT Associates Toronto

Very professional, the only thing is that they have to be more strong and straight forward when supporting.

Really nice place and helps with a lot. The associates are very nice and treatment is great. The only downside is how hard it can be to get ahold.most if the time it's voicemail tag.

I went to CBT Associates Toronto a couple years ago now, and put off reviewing it because I didn't know what the effects were going to be long term. Unfortunately I think the process was legitimately traumatizing and made it harder for me to get professional help similar to CBT in the future. First of all, I am pretty poor. I don't go to school for that slick health care insurance and I live by myself off of minimum wage. The sessions were around 200 dollars each, which was a huge risk. I got my parents to help and used some of my college fund to also chip in since I wasn't sure if I was ever going to use the rest. I suffer from depression, anxiety, rumination, and ADHD: my doctor heavily recommended I give it a fair shot instead of just trying a million different medications. The office is very professional and is easy to access, and I had no problems with intake and customer service. The receptionist and people on the phone were very nice and respectful. It also cut to the chase very fast- while there was a session or two just for learning about me and my life (which was definitely necessary), shortly after we were going right into learning about CBT and the different methods. When I quit there was also a "regression prevention plan", which I appreciated. That is where my positives end though. My personal issues lie somewhere in the middle between ADHD and depression, and while at the time I didn't know that I had ADHD at all, I did make it clear that part of my issue was not being able to get things done. I felt like I was hopeless and going nowhere due to my lack of progress. Naturally when I fell off of doing thought records and CBT work a couple weeks in, I was met with frustration and confusion instead of working together to try and combat the problem. The overall mood of my therapist was "why are you here if you won't do the work?" to which my response was: "that's exactly why i'm here!". They just couldn't wrap their head around why I fell off doing CBT homework but still came in every week and wanted to try it. Sure, CBT just isn't for me. This is kind of an objective thing. But in hindsight my experience here felt very unprofessional. It seems like my therapist only knew how to do one specific thing and didn't have any other knowledge of therapy or mental health, and almost got mad or frustrated at me to not taking to it. In a way this has made me more adverse and afraid of going to therapy in the future, but luckily I still continue to try. Realistically all that going to CBT Associates Toronto did was make me feel more hopeless and "unfixable" than I did coming in. While one therapist can't really represent an entire organization of people, there seemed to be no review board or patient/therapist monitoring by supervisors, and even though I showed obvious signs of struggle nothing was done to remedy or help the situation until I eventually quit. Maybe you'll have a better experience, but for me it was not worth paying 200 dollars a week just to get traumatized. I can do that for free and in the comfort of my own home.

I had such an amazing experience here. I have OCD, and spent my childhood going from one incompetent therapist to another. I was subject to psychoanalysis and also really inadequate forms of CBT. I finally had someone recommend CBT Associates when I was an adult, and I got the help I needed. I saw Dr. Troister who was absolutely fabulous. She knew how to handle my mental ruminations, and helped me to learn how to tolerate the uncertainty. I don't think Dr. Troister is with CBT Associates anymore, but I am glad they hire such wonderful people. I also had a great experience with the intake people and the receptionists. Thank you CBT Associates and Dr. Troister for giving me my life back!

1) I had to insist after 3 x $$$/hr I had to insist on starting CBT 2) Therapist would snort mucous every 1 minute thru every session (3) 3) Therapist had terrible online environment 4) I believe that the therapist was misrepresenting/lying re himself 5) He had close to zero communication skills

I do not feel my OCD was treated responsibly, and I did not feel supported. This experience set me back years in my treatment and I was not met with kindness in response to the emotional turmoil I was dealing with. I was offhandedly told I had bipolar, then BPD, then bipolar, with no follow up or information about the conditions. These suggested diagnoses ended up being completely inaccurate, and what I was really dealing with was autism and trauma. I was not engaged in value driven healing ( ERP and ACT used together are currently gold standard OCD treatments) and was repeatedly discouraged from my academic/professional goals and made to feel like I was not capable due to the severity of my OCD at the time. I was also either denied letters validating my illness for proof to my job/university, or asked to pay ridiculously high fees for documentation. I had a great experience with all the staff and don't believe any of this was malicious on the part of my therapist, but it was over all a damaging, and frankly traumatizing experience for me. I'm glad I didn't give up on treatment after this experience, I wish I had been supported differently.

I didn't get a good feel for this place. I booked my virtual session 3 weeks in advance for 9 am and it slipped my mind the morning of. My therapist called at exactly 10:02 when the session would be over to remind me I missed it and would need to pay. Why couldn't she or the admin team called after 10-15 min of me being late so I could at least be given a chance? It's virtual, it would take me 2 seconds to log on. I re-booked with the therapist on the phone but once I hung up I was annoyed by how that went because it almost felt like she wanted to do nothing for that whole hour and call me when it was too late. So, I called and left a voice mail to cancel the new appoitment I made and also emailed to cancel. Never got a call back or an email back about the cancellation but did get an email about the payment. I'm sure they will eventually get back about the cancellation but obviously the payment is more important.

Good doctors. Terrible admin. You have to jump through hoops in order to get to a doctor, not because of lack of availability they are just incredibly disorganized. When you’re struggling with mental health it should have to be THIS difficult see a doctor. They don’t respond to emails. Will call you when you indicated email is better. When you call them back they won’t awnser. Then you don’t hear from them for two weeks. It’s a mess.