CARSTAR Kincardine

I was so impressed by the service I received at Carstar after my accident. Karl went above and beyond by making several phone calls on my behalf to make sure I had everything I needed after the accident. I felt like I was getting special treatment but I have a feeling this is how he treats all of his customers. Despite a Canada wide delay for Toyota parts, my car was ready exactly when I needed it.

When the work was completed, it was of very high quality. However... It took several months after our first visit for a quote to get contacted. They called about our quote at one point, but they gave us information about a vehicle that wasn't ours. Our insurance company called them as well. We did not expend much energy in trying to get ahold of them to clear things up. We just let it run it's natural course for the most part. Eventually we dropped it off and picked up a rental. The car was ready before their estimated completion date. They were apologetic about the delay in getting us in and said they upgraded their software to prevent this from occurring in the future. They detailed our vehicle so that it was like new inside and out when we picked it up. Again, the work they did was great. I would probably go back. Thank you for the great work and the detailing.

It was such a nasty, icy morning and I put my car in the ditch. The tow truck operator was very friendly and prompt. It wasn't a nice day to have to be out in that weather. Karl at the office was very nice, helping me coordinate me getting things looked after on the business end of things and they treated me very fair with my bill. I recommend this local team if you need a tow for sure!

These guys are very professional and fast. I have had my car here 2 times now and was very satisfied. Carl is a rock star at his job

Do not bring you car here, ever. Took over 1 year to poorly complete a paint and stripe job (Carstar's craftsmanship was akin to whiteout painted on the car by a child). Eventually had to go to another shop to redo nearly all the work and remove damage Carstar caused. The owner agreed to this, but this resulted in nearly 6 months of accosting the owner for compensation.

CarStar Kincardine – Stay Away from this “0” to Customer respect Service NOT provider. I had a car accident on the beginning of February last year when my car lost back part due to the accident. My car was transported from accident location to CarStar Kincardine for repairs estimate and acceptance by my Insurance Company to proceed. Long story, but … my 2017 Rogue SL was repaired by CarStar Kincardine. They (CarStar Kincardine – CSK / They) had many issues and delays with price acceptance by Insurance Company – I can understand that, but they had well more issues with parts for approved and required repairs – not fit / didn’t work / not for this model / not required colour – that was about back door assembly for my Rogue which should be in Orange but came White or Silver (as per CSK management) – already don’t remember all different reasons they had NOT to start repairs or for delay with completion. Finally, …I received my car back on April 1st 2019 (was with CSK around 40-50 days, including estimate acceptance) – what a happy Owner I was. The quality of repair – so/so. They said – they received not requested color of back door and had to re-paint it (that time I trusted them, not now…). Back door was installed, but water was leaking inside the car … They just forgot to apply silicone for back window glass connected to Back door frame … OK, was finally done … The paint they applied – car back black plastic bumper was painted with nice orange colour + white prime, I believe … and so on. See pictures attached. During Repairs they damaged dash odometer glass (plastic, really) during DRY (instead of wet) cleaning – see pictures. Driver leather armrest support (between driver and passenger seats) was left with Glue they used for something inside – see pictures, and one of plates around shifter was also broken – pictures attached. I reported to CSK Manager all issues and we agreed they will fix them ASAP. Manager was not sure about plastic plate damage (around shifter) and promised to review my car As Left pictures (final after repairs complete pictures) and … “nothing I can see on pictures” was his replay. And the Main Story started right there … - 7.5 (almost EIGHT) months I visited CSK to complete last 3 repairs “after repairs” – July 8-9, August 20, September 30 and finally 3 long days!!! November 18 to 20th (plus at least 6-10 times between mentioned dates when I stopped by to ask if they received required parts and when …+ many calls to ask about status). Week before 18-20 November 2019 they requested car for 3 full days because replacement of damaged (by them) glass/plastic over Dash odometer… as per Manual (what they said) should take 3 full working days (required disconnection and removal of full dash assembly because glass supporting hardware is located on the back of a dash) … + damaged by glue armrest support top cover and plastic plate around shifter, all together … would be complete, finally. I agreed and provided my car, as requested. 1st day - Monday 18 November 2019, at 9 am I delivered my car, Temporary rental car for me (agreed!) was not available, OK. I came back to Repair Shop again on the same day at 5 pm – rental car was still not available – REJECTED rental car and asked to complete repairs Finally and ASAP. Came next day at 5 pm – was told by Manager that ALL repairs complete, they just need to “click” dash back to place and check couple of “things” and at noon on Day 3 I would be able to pick my car … Came back to Shop on Day 3 at 5 pm … AND ... Finally – NO ONE item from three “damaged during damage repairs” was replaced as agreed within 3 days they had my car on November 2019 - again as usual - item (all 3?) didn't fit as many times before for 7.5 month. “0” Respect to Customer, very low quality of work, no trust to CSK management and NO WAY to use their service anymore – by me or my friends, for sure. I will report to BBB and my Insurance Company with request to check my car repairs Scope of Work completed vs. Scope charged by CarStar Kincardine. CarStar Kincardine? Not, even for free!

My Jeep was damaged by hail and this resulted in many dents. In spite my insurance company delaying my claim due to a bureaucratic misstep. Carstar was extremely helpful with my claim, they did a great job and finished the job early. Locals and dealers recommend these guys and I can definitely see why! Having moved here full time, I would definitely recommend these folks.

Sorry to say this, but terrible work. They took one rock dent on my hood and turned it into 3. The paint barely matches and on a brand new truck, you can plainly see where the factory paint ends. It has the texture of a bad rattle can job. Then to top it all off they put my hood on crooked, there was a 1/2 inch gap on one side and the other painted metal parts were touching. They readjusted it, only to have it on the other side. The dealer put it on properly for me. I can already tell the paint job has a lifespan that is reaching its end after only 2 years, it's getting cloudy and hazy, despite me being meticulous about keeping it clean, polished and coated.