Canadian Cord Blood bioRepository

Very easy to deal with. Straight forward, and professional.

I have found CCBR easy to deal with, very knowledgeable and responsive to my questions. I am satisfied with my interactions and the service they provide.

In 2009 we signed up for a five year term storage contract with Canadian Cord Blood Registry (now the Canadian Cord Blood Biorepository) thinking it might be good insurance against unforeseen childhood illnesses. We figured that after five years, if all was good, we would just not elect to store the cord any longer. Our contract had a fixed cost and a fixed term clearly stated up front. When our contract term was up last year we received an invoice with renewal options. Since we weren't planning to renew, we simply ignored the invoice. Since then the Canadian Cord Blood Biorepository has continued to send us invoices. When we finally sent an invoice back indicating we were not interested in any additional storage services they send us the attached letter (I will try to attach a copy). In our view, it is unbelievable that they are demanding a notarized letter signed by both parents and $110 in order to terminate an ongoing storage contract that we never entered. The tone of the letter is bullying and reminds me of the high pressure scams that you sometimes encounter on the internet or telephone demanding immediate payment for something with the threat of additional unavoidable costs if you don't comply immediately. I do not recommend using this company, as their behavior with respect to our expired contract makes me suspect they would be less than up front if it ever came to having to use your stored cord blood. We have no intention of sending them a notarized letter or the $110 they are demanding.