BMO Bank of Montreal
3/5
★
based on 8 reviews
Contact BMO Bank of Montreal
| Address : | 2102 W 41st Ave, Vancouver, BC V6M 1Z2, Canada |
| Phone : | 📞 +8 |
| Website : | https://branches.bmo.com/bc/vancouver/b0724/ |
| Categories : | |
| City : | M |
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Will on Google
★ ★ ★ ★ ★ Dirty branch. Slow service. Nothing pleasant about visiting BMO.
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Sunny Dhanda on Google
★ ★ ★ ★ ★ Worst bank these idiots took a bank draft not a personal cheque and put a 5 day hold!!! Why pay the extra money to get a draft which is like cash there should be no hold!
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Pamela Morris on Google
★ ★ ★ ★ ★ The people are so helpful and explain what I need to do to transfer money to my daughter. Thank goodness for your help
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Ghazaleh Akhoundi on Google
★ ★ ★ ★ ★ I had a very pleasant experience with Jaden. He was very patient and went the extra miles to help me fully :-)
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James L on Google
★ ★ ★ ★ ★ Had an appointment booked a week in advance for a Saturday as i do be crazy busy with work. Appointment was for 10am.
I was there 5 minutes early, then was brought into i believe her name was Ling, into her office.
As she went to close the door the previous customers, a man and woman asked her could they speak with her so she went outside the office door where i could hear them speak.
5 min passed and going on 10 min when she comes back into her office to print off paperwork for customers standing outside her office AND on MY time. To that point i got up and said forget it, i will do my business elsewhere.
If i was 10 minutes late for a bus do you think it will wait for me, no of course not.
Worst customer service i ever got in a bank.
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Jen Rx on Google
★ ★ ★ ★ ★ Hi BMO Kerrisdale Branch - I opened an account online and was informed that I had to physically go into the branch. No option was given to make an appointment, which I would definitely like to do. Upon arrival, there were SO many people inside your branch. In the queue, at the tellers, walking though the crowded doorway to get to the ATMs. The sign said a max of 6 customers - there were at least 10-12 I could see from my cursory count. I had to leave, as I am at high-risk individual and cannot be getting covid. Mainly, I’d simply like to be able to open a bank account safely!
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Carmen Smith on Google
★ ★ ★ ★ ★ We have been both corporate and personal banking customers of BMO Kerrisdale for almost 60 years. Going to this branch felt like visiting old friends. Not any more. The tellers are always changing; the line-ups are long; not enough staff to serve the customers efficiently. There are always some stand-out young people, but since this is a training branch, the trainees move on. My sister went in the other day to do a wire transfer. We do this at least once or twice a month to the same recipient. She had forgotten the debit card and was asked for two pieces of ID, names on the accounts, and then the teller phoned her cell phone to confirm her identity. The transaction that she was doing included a copy of the previous wire transfer for verification and details. We understand the need for security, but this is extremely poor service. Perhaps I am unfortunate to be old enough to remember when customer relationships were so much easier. Perhaps the world has changed so much that everyone is under suspicion of being a fraud risk. But really, a branch cannot find a more amiable approach to customer service? I would think the quarterly bank profit reports might indicate some wiggle room for creative thinking.
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Becham Lu on Google
★ ★ ★ ★ ★ Had a fraudulent transaction for about three hundred dollars, the bank then actually managed to refund the obviously scam website back 150 dollars. Went on another day to discuss this issue and met a chubby girl that spoke mandarin, and her attitude was absolutely horrendous, bossy and ignorant. She was speaking extremely loud and the whole bank could hear what she was yelling. This isn't the usual kind of service that you would expect from a bank, right?She accused us for having "unknown transactions" and we were the ones trying to take advantages from the bank, telling us that she doesn't know anything and we should discuss it with the BMO fraud services, which doesn't make any sense. She should be the one calling them instead of us. The entire conversation was terrible, and it made us felt like she was in charge of the situation, when we were the ones who should be angry over the fraudulent transactions and the problems caused by the bank. I really hope the branch manager look over this comment and revise this issue, because we are never coming back to BMO again, just because of her disgusting attitude that I wish to never encounter again for the rest of my life.
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