BMO Bank of Montreal
2.3/5
★
based on 8 reviews
Contact BMO Bank of Montreal
| Address : | 1025 Austin Ave, Coquitlam, BC V3K 3N9, Canada |
| Phone : | 📞 +7 |
| Website : | https://branches.bmo.com/bc/coquitlam/b0790/ |
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| City : | K |
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Colton Ritchie on Google
★ ★ ★ ★ ★ Paying off my student debt so I can close my BMO account. They don't care about you, your family, your house, your job. All they want is your money. I was told by the manager not to expect a call because "she forgets." Worst service.
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Chanelle Dupre on Google
★ ★ ★ ★ ★ Love the customer service on the phone but the branches need to be more responsive and accountable. I don't get returned phone calls the same day like they promise on their voice mail. I have to constantly chase them to get answers that are time sensitive. They don't check their emails or voice message and acknowledge they received it. You're in the customer service industry, think customer-centric. How would you feel if you were treated like you are just a "number"? That's how I feel when i go into a branch. Still I bank with BMO because they give me preferred rates and the folks on the phone make up for the lack of good customer service at the branch level.
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Shannon Miller on Google
★ ★ ★ ★ ★ The staff try to be nice but waiting 20 mins for a manager for a simple bank card replacement is a bit ridiculous. Now let's add on my screaming toddler and me in extreme back pain and being asked to walk around outside with him. Very unpleasant experience. But I must say this is bmo management bs the tellers were trying to be nice.
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lcn W on Google
★ ★ ★ ★ ★ I started using the services from this branch since this month, as the lougheed mall branch services are terrible. So far, the staffs are helpful and patient. Five stars give to Esther, who helped me prepared my accounts record. She does excellent job.
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Ruth Leong on Google
★ ★ ★ ★ ★ Recently visited this branch for a larger withdrawal that required me to speak with a banker. I had the fortune of working with Rohini E. who was friendly, professional, and considerate of my situation. It was a very pleasant transaction.
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john smith on Google
★ ★ ★ ★ ★ Not too sure if this is a new buzzword of if even a word I believe it might be in the future . This bank suffers from over diversification . I have been a member of BMO for 30 years . The tellers and service people are all very friendly competent and helpful . My experience with some account mangers was somewhat different as I found it quite frustrating ,and they did not seem to know how to do there job. It appears as if they were not hired based on their ability ,but just to fill some perceived quota.
Best person for the job should apply everywhere especially for such important financial decisions such a investments mortgages etc .
I will be moving all my accounts to an institution more representative of the community it serves . I would encourage all others to do the same .
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Esther chan on Google
★ ★ ★ ★ ★ Very bad experience, waited for 30 minutes for the CSR. There were three customers stand in line, the lady in front of me had to get a chair to sit down , and the lady behind me walked out without doing her banking. There were two CSRs at the time, one of the CSR took over 30 minutes to finish the transaction with his client and they were just talking and laughing the whole time I was there. I must say that he certainly provided the best customer service to this particular client, but he completely ignored that there were other customers waiting to be served too! The second CSR disappeared with her customer. Will not use this branch for banking in the future.
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Hiroshi Tamaki on Google
★ ★ ★ ★ ★ I am a regular customer at this branch. Many times, one of the teller is having a breakfast at her front desk without wearing a mask. She sometimes even sent me to another teller because she was eating something. I heard other tellers calling her “Lohini.” She definitely needs to learn how to provide a better customer service and not to have a breakfast while she is not on a break.
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