BMO Bank of Montreal
2.2/5
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based on 8 reviews
Contact BMO Bank of Montreal
| Address : | 16 Westway Rd #110, Spruce Grove, AB T7X 3X3, Canada |
| Phone : | ๐ +789 |
| Website : | https://branches.bmo.com/ab/spruce-grove/b2567/ |
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| City : | X |
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jedidiah myshak on Google
โ โ โ โ โ Love this branch, the ladies are ALWAYS so happy to help. And make me feel like they genuinely care. I've NEVER had an issue doing personal and business banking here. They always go above and beyond! I drive 1.5hrs just to-do my banking here because of the staff!! Thank you guys so much!โก
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Brad Graham on Google
โ โ โ โ โ I have been with the BMO for several years. One of the reasons is the customer service. The tellers up front for day to day banking are most helpful, listen and offer suggestions. Similarily the rep's in the back. They have afforded me the option to see them on short notice and have always responded to my e-mails or telephone calls within the same day. No place is perfect and from time to time the line ups for service are a bit of a test but other then that personally I am very pleased with BMO and this branch.
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Bonnie Pichota on Google
โ โ โ โ โ I,m so disappointed with one of the mortgage specialists. i had a few things go wrong with deferring my mortgage. Then i requested some extra tax money be put in my acct last friday! The mortgage specialist apparently got moved to a different department . I emailed her and her response to me was I,m not in that department any more. Come in and talk to the tellers to see if they have a deposit for me. Well she knows i,m a Heart patient and can,t walk very well. So upset she couldn,t pass this on to the new mortgage specialist to do a followup!!!! Still waiting for a message from the Bank in Head Office and still waiting for the email from her giving me a contact name and email.
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Sabrina Ancel on Google
โ โ โ โ โ This location refused me entrance because of my 6 year old daughter not wearing a mask. I told door security I was exempt but he had to check with the manager if he could even allow me in. After multiple checks with his manager, he refused me entrance to do my banking business if I wanted to bring my young daughter inside. HE WANTED MY 6 YEAR OLD DAUGHTER TO WEAR A MASK JUST SO WE COULD ENTER! This is discrimination and I will be asking to speak directly to the manager to correct this behavior next time!
Edited to add: I sent the BMO my name & phone number as requested and they haven't contacted me to resolve any of these issues.
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Rod on Google
โ โ โ โ โ try to get InTouch with anybody at the branch or head office, go ahead i dare you. good luck!!!!!! nice to see the response from management was MUCH quicker then anybody answering phone at branch or associates calling back. no wander BMO has record profits again, they are very short staffed.
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Stirling John on Google
โ โ โ โ โ In 2007 I had to pay a 21000 penalty when I transfered north sold my house and was with TD Bank - can't say I was to pleased about it. I recently sold my house and bought again and found out i was on the hook once again for a penalty this time with BMO Spruce Grove branch which I ended up paying. A few days ago BMO reached out to me on there own and arranged to meet with myself this morning. I met with the branch manager Lee Bly and she wanted to ensure that the transition to the new house was smooth and also went above and beyond to have the mortgage penalty refunded. Spruce Grove BMO you have my respect, my future business so thankyou! I would highly recommend this branch based on this experience.
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Cher Mac on Google
โ โ โ โ โ Disturbing to hear that despite reporting my bank card stolen, paying a stop payment and reporting the theft of my wallet, phone, cash and more , this branch after providing a police report, has decided that the fault was mine and that they will not return the finances to my account, $245. Along with not assisting me when the thieves transferred money through PayPal. Informed me that it wasnโt their issue. Heidi is a gem, however, BMO ISNT.
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John Shapp on Google
โ โ โ โ โ I moved my chequing account to a different bank (neither with BMO) and needed to move the AW for my BMO loan payment over to the new account. After spending an hour on hold for a โcustomer serviceโ rep, I was told I had to go into a branch to change this (itโs 2022 people). Interestingly, I was able to change my mortgage withdrawal over the phone with TD. Anyway, the phone rep said he had booked me an appointment at the Spruce Grove branch for the next day and they would call me at 4PM. Nobody called, so I drove to the branch to be told no appointment was booked. A nice
Lady named Erin attempted to help me. She called me the day before the payment was due asking if it came through ok. I said it wasnโt due for another day. She seemed to think everything would be alright, but the withdrawal still came out of my old account, even though I attempted to fix this 11 days before the next withdrawal date. I am very disappointed with the complete failure with this from top to bottom.
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