Besserer Dental Centre

I've never had a bad dental experience until coming here ruined that record. In fact going to the Dentist's office was my favorite since I was a kid because I was guaranteed one thing--friendliness. I specifically came here because of the reviews but for every 80 5-star ratings, there's someone out there who had a 1-star experience. I got my nightguard from here and when I was seated in the dental chair, waiting for the Dentist to check for high spots on the nightguard. the dental assistant--maybe dental hygienist, I never got her title--was giving instruction on how to take care of the nightguard, I detected a condescending tone when she told me I needed to understand that they needed to be softened with warm water. So I asked one question about the very thing going into my mouth and that was enough for Natalia (I think was her name) to then proceeded to belittle me by saying I asked a bad question and that every Dentist does things differently. She told me that in the very place where there are no such thing as bad questions, and mind you she'd literally asked me if I'd ever had a night guard before and I told her it was my first time so of course I would have questions. If she is not prepared to answer a patients question or have a sour attitude when asked then perhaps she is in the wrong profession. She didn't even apologize even after I went silent. She simply told me that she "didn't mean to make me feel bad" and then proceeded to silver line it with her justification, because that's what's most important when you speak rudely to someone and can visibly see they are uncomfortable speaking to you. I should have left then and there, I regret not doing so. Most inauthentic, compassionless person I've ever met. Way to break down rapport and a patients trust. It's quite funny actually because I am a Dental Hygiene student and know I would NEVER in a million years speak that way to my client or let any dental professional get away with it. 2nd bad encounter -- When I told the Dentist I had to leave in like 15 minutes to write a test, she proceeded to question why I didn't book a longer appointment. She didn't even give me a chance to explain that the office was responsible for my booking and gave me very little options as to their availability and considering that I had excruciating pain in my jaws because I wasn't wearing a nightguard meant I had to squeeze in the appointment between 2 classes. The Dentist dismissed it before I could speak which is a rude way to let the patient know your answer doesn't matter, only their opinion of you. I told the front desk about my bad experience, the lady there was the only thing good about the place, but you'd think the professionals who get paid to put their fingers in your mouth (with gloves) would know how to be professional and kind. No one reached out to apologize to me after that so I know they don't value accountability or care about whether their staff speak rudely to you. It seemed they forgot I was a human being with feelings but they were hurt that day so I won't be returning to that office and would never recommend. For routine dental care I'll be going to Rideau Dental Center where the dental staff have excellent bedside manners and are actually nice to you.

I had a fantastic experience with the Besserer Dental Centre. My cleaning was quick and efficient, the staff is awesome and service is overall really great! Will be returning.

Polite and helpful staff. Aim to provide the customized treatment that makes sense for you, not just defaulting to medical coverage.

The staff and my dentist were friendly and professional. I went there for the teeth cleaning service. They did great.

This was the best dentist experience I have ever had. I came in with a lot of anxiety and fear before my checkup but all thanks to Madam Reeta and Dr. Saboor who were so nice and helpful to me throughout my appointment. They helped calm me down and put my mind to ease with their friendliness. They made me feel right at home. The level of care and professionalism was exceptional. Dr. Saboor did a thorough checkup and even took the time to give me such helpful recommendations on how to improve my oral health. Courtney was super helpful too and filed everything for me. I want to thank the whole team for all their help. I would be coming back here for all my future dental needs.

Great service. They have x-rays here. The staff are nice, the place clean. Will do direct billing for the University student insurance (Green Shield of Canada). Super easy to get a claim form for my secondary insurance. They accept new patients. Expensive as dental is... remember to floss and brush everyday.

Dr Balabanian and her team extraordinarily surpassed my expectations! I have complex issues with my oral health and they have gone far beyond any dentist I have ever known to help me heal and rebuild my health. I would recommend she services to everyone!

Was able to get an appointment right away and had a great experience. Was provided with some care recommendations after the exam, no pressure to purchase products or anything, just good advise. The staff was very respectful and friendly throughout, the equipment and premises were modern and clean. Very happy with my first visit here!