BC Bike Race

I did the BC Bike Race in 2019 and had a wonderful trip. The organization was excellent. Expecting a similar experience, I booked a mountain bike trip with BC Bike Ride. Unfortunately, on the last day of BC Bike race, I broke my wrist and could not participate in the 2019 Ride Kootenays BC Bike Ride. The trip was fully paid for (5k, not cheap), and the organization agreed to move my credit to a 2020 trip. Until now, they have done a good job. But then the COVID pandemic happened, they decided to cancel all their "Ride" trips in 2020. They offered me to refund 50% of my credit or to keep it for a 2021 trip. I decided to keep it for 2021. Looking at the web site (no trip dates), I understood that the "Ride" trips were also cancelled in 2021 ans 2022. They never informed me of their decision to cancel the trips for the last 2 years and never answered my mails and phone calls. It is important to know that during the last 2 years, they maintained the "race" events. So, COVID could not be an excuse for not running the "Rides". Seeking information and reassurance over the last two years, I wrote mail, called, and posted on their facebook page and they never got back to me. The only two times I got a phone call back, is when I used a different phone number (than mine) and left an anonymous message requesting information on the race event. Using this strategy, last week, John Kearn, from the organization called me back. He knew my booking and reassured me that he would get back to me within less than 24h with a solution. He never called back. I phoned back, texted and mailed again... nothing happened. Three years later, they still have in the bank my 5k credit. Sadly, they do not take the time to maintain a relationship with their clients. Unfortunately, I lost confidence in this organization.

World class event.

Best race of year

J j br

Most AWESOME experience, week long party on your bike..!

Great event, well put together. I work here, so there is bias, but I'm proud to be a part of something amazing.

The best mountain bike race on earth. The greatest singletrack with the most dedicated staff. Put it on the bucket list!

This really is an amazing event, I put it on my bucket list, did it, volunteered the following year and will sign up to do it again in 2019. The BCBR family of organizers, sponsors, volunteers are the very best, and athletes from all over the world get to race in the most beautiful part of the world. FIVE BIG STARS!!!