Alberta One-Call, operating as Utility Safety Partners - Calgary
Utility Safety Partners - Utilitysafety.ca
We keep Albertans safe around utilities. The former Alberta One-Call, Alberta Common Ground Alliance, and the Joint Utility Safety Team have united under one name: Utility Safety Partners. Now, with the efforts of three organizations together as one, even more lives can be saved.
About Alberta One-Call, operating as Utility Safety Partners
The former Alberta One-Call, Alberta Common Ground Alliance, and the Joint Utility Safety Team have united under one name: Utility Safety Partners.
We keep Albertans safe around utilities.
In Alberta, our lives revolve around utilities. We wake in a warm and cozy home, make some coffee, turn on the morning news and start our day. Yet we don’t think about the gas, electricity, water, and telecommunications we just accessed. We don’t have to. They’re just always there.
It’s no wonder that when a worker starts up their equipment or a homeowner pulls out a shovel that utility lines aren’t always top of mind. That’s the real danger. And that’s where we come in.
Our work is life changing. It can be the difference between a mother living a comfortable life—or enduring painful injuries and endless rehab. It can be the difference between a father coming home for dinner with his kids—or never coming home again.
Now, with the efforts of three organizations together as one, even more lives can be saved.
We are Alberta’s trusted resource for utility safety. The one hub everyone can always rely on. Awareness, education, and locates combine to prevent contact with overhead and underground lines—keeping people and infrastructure safe.
When we succeed, we save Alberta companies and taxpayers millions of dollars, while preventing costly service outages that disrupt people’s lives. It’s another powerful outcome of our lifesaving work.
Contact Alberta One-Call, operating as Utility Safety Partners
| Address : | 1209 59 Ave SE, Calgary, AB T2H 2P6, Canada |
| Phone : | 📞 +87 |
| Postal code : | 2 |
| Website : | http://utilitysafety.ca/ |
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| City : | H |
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Scott Chuchmuch on Google
★ ★ ★ ★ ★ I don’t give 1 stars very often but they deserve this one for sure. Tried using the online request but does not support from mobile very well. Called for assistance waited on line for over an hour no reply. Took multiple attempts to get answer. After request entered the operator said I would be contacted in 3-7 days for appointment. No contact, tech just showed up at the door. Tech was the best part of the process he was helpful and answered any questions I asked. For a place that says they are trying to make it easy to have the utilities marked easily it was anything but!
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Andrew Liu on Google
★ ★ ★ ★ ★ I drew the area on the right side of my house since that is where I will be constructing the terrace stair. The contractor came and marked the whole area around the house, I don't mind, but they shouldn't have gone to my neighbor side of the yard, they even had a fence, and they went inside of the fence. I am just a little confused where they draw the line of locating the all the line underneath.
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Matthew Pacaud on Google
★ ★ ★ ★ ★ This site is absolutely garbage, trying to get locates done but it won't let me log in. Trying to reset passwords etc and no link is sent.
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A Bob on Google
★ ★ ★ ★ ★ Not sure what happened to this organization. After 15 years of using them, last year they missed a Telus fiber and this year they just left and would not do the locate.
The Website picked my neighbours house and I drew the work area the best I could on my property but it kept saying the area was too big so I just did what it would let me.
I waited my week, guy shows up and tells me he will only locate where I drew the little square on their Website using Google Maps. I show him the work area right beside where I drew the box. He said he won’t mark it unless it is in the exact area I drew it on the website. A little surprised I said I don’t think there is anything there anyway, I will just dig. He said ok, and left. That was the stupidest interaction I have had in a long time.
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Joel Madsen on Google
★ ★ ★ ★ ★ Been using One Call for years and have never had an issue. It's likely most of the 1 star reviews are from people that don't read the instructions. For example, the review below me by A Bob. He says that he couldn't draw a big enough dig site. That's because he picked the wrong project type. They are organized by project area, and he needed to pick a larger project type so he could draw a bigger box. Instead he drew a small box that didn't cover his dig site, then blamed One Call when the locator wouldn't locate outside of the area he defined.
Sometimes the utility providers don't respond on time but thats not One Call's fault and One Call is good about getting them to respond when you tell them the provider hasn't contacted you. Great customer service and its free.
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Murphy Brown on Google
★ ★ ★ ★ ★ I cannot even express my disappointment with this "service." It's called Alberta One-Call - but basically you have to deal with all the service providers yourself - so that's five calls/emails. Any emails One-Call sends are confusing and ambiguous.
Why make it so hard? You're dealing with safety. Why should I have to guess if I've received every locate and every email? Send ONE when it's completed not multiple in different stages. Customers are often confused by the onslaught of emails. This is not okay. If you dig up a power or gas line, people could get hurt. Make the response from one-call simple. Once everything is marked give the go ahead otherwise keep your million emails to yourself!
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Brad Barton on Google
★ ★ ★ ★ ★ website is not user friendly. I have been trying for two days and still do not have confirmation of a locate. Now waiting on hold to talk to a person. You would think something like "call before you dig" would be easy and fast.
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M Zeebo on Google
★ ★ ★ ★ ★ Website says they need 3 business days' notice to do a locate. So we gave them 7 just to be safe. After six business days (And after we indicated that the job was going to have taken place) they still hadn't showed. Tried the online chat which was less than helpful. Called, got a machine. After messaging them multiple times we got a response saying they are now going to be 5 business days later than the original 7 we had budgeted. That is 12 business days for those keeping track, not 3. Landscaper's schedule has now been pushed back and is costing them and us. Irrigation, who were waiting on landscaper, has been pushed back as well.
I understand people get busy, there's lots of volume etc but COMMUNICATE THOSE DELAYS TO YOUR CUSTOMERS rather than maintaining the timing on your website when jobs are depending on it.
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