AIG - Vancouver

Waste of time, over several week days they don’t answer the phone. Visit in person and no one answers doorbell. Strange company.

The worst insurance company

Deceitful! O read the policy online. Prior to purchasing the policy... i decided to talk to an agent over the phone and go through in depth the details. The agent reads in a robust manner the policy for 6 minutes... i made exact notes as to what he told me. At the time of the claim submission, they tell me " yes that is true, but there is a limitation". Where was that information when your agent robustly reads a policy plan and leaves that out. I repeatedly asked about weather interruptions and he told me yes, if for any reason the weather os the reason of delay or cancellation , you will be covered for expenses incurred due to this. Now that I have submitted my claim, it seems to have been the agent now left out a " limitation". Convenient!!! The claims agent requested the date I called and what number I called and who I spoke with. So I pulled up my phone bill to try and find that for 15 mins ( when she finally tells me she can just look it up using my phone number)... still , I found it and gave exact date and time and phone number and even the section of the robust policy the agent previosuly had recited to me. She told me they'd use this information to see how they can better their training programs. My intention wasnt to better how they can scam future clients... my intention was to indicate and prove that the onus falls on their end for, at the point of sale, provided me half or flase information even though i asked several questions. I had even chatted with them after the weather interruption, their agent had said " yes maam it IS infact covered". Today, after being denied, i am told that ot is because it is on the return of my flight. Whereas, at the time of purchase, I had asked about the coverage and they told me it is roundtrip coverage and will be from the date that you leave to the date you return. Which is what is indicated on my policy certificate as well. Very unprofessional and poorly handled.

Not worth a thorough review so I'll be efficient. Absolutely horrendous. Word of advice, if any travel website offers AIG as a insurance coverage, skip them. My airline refunded my ticket, and Expedia advised me to contact AIG to get my $260 USD penalty refunded. Let me make myself clear, this was my second claim for this trip. The first was denied because of AIG's various excuses. Now the second claim, not for my whole ticket but rather a $260 portion was denied, even though the airline refunded my ticket. The absolute definition of scum and AIG's overall rating shows this.