Ace Hire Car

Excellent Service, Good tour guide as we used for 4 hour Vancouver Downtown tour, Gas town, china town, Stanley park and way back to cruise ship terminal. We will be using again and again..

I have used this limo service a few times, I have to say excellent service, drivers and pricing!!!! Very reliable. I have booked them again for the end of the month and got the times etc.... Keep up the excellent service.

Booked them for a wedding and they were great. The driver was very accommodating and the limo was very clean. Great service would definitely book again!

Dope night, the service was incredible and chaffeur was lit af. Already have another night booked, most fun I've had in my 21 years of life. Much love to the company!

DO NOT BOOK! THEY RUINED MY WEDDING We hired a 36-person bus from this company to bring 35 guests from 3 hotels in Richmond to our destination wedding in Squamish. I gave them clear instructions that the pickup should be at 2 pm, and arrival should be before 4 pm (it's about a 1-1.5 hour drive, so I gave some leeway for pickup and departure). I also told them that the ceremony would start at 4:30. At 2, many guests were calling the wedding coordinator and golf course telling them that the bus had not shown up yet, and others were saying that the bus had arrived but were not letting any passengers on. This made its way to me, when the coordinators were asking what I wanted to do. Obviously not a great experience on my wedding day! After dozens of calls back and forth (the company phone operator would not allow us to talk directly to the bus driver), trying to figure out where the bus was, when it would arrive, etc., finally two new buses were sent and picked up the guests. One bus arrived around 3 pm and another around 3:30, leading my guests to arrive closer to 5:30 pm. Keep in mind these are close friends and family, who we had booked hotels for. It was complete chaos - some guests were abandoning the bus and renting their own cars, while others were calling me constantly trying to figure out what the schedule/plan was. I had to deal with this entire emergency during our wedding party photo shoot, which was a complete nightmare. Not only that, but due to late arrival of so many guests, the schedule had to be reworked several times (as the ETA became later and later) and people were unable to enjoy the wedding. I talked with some of the bus passengers later, and they told me that the bus driver was on his phone when it arrived, and was not paying attention to the road, and crashed the bus into a tree (or lamp post or something). Then, after backing up to let in passengers, he still forgot to put it into park and the bus went forward again, and he rushed to hit the brakes. The bus was so badly damaged the door would not open. Later in the evening, our day-of coordinator came to me and told me that the bus was holding passengers hostage, since they had all boarded the bus but the bus would not leave until they were paid. He told me that he had handled the situation and convinced them to go, but the whole idea of keeping guests hostage just felt extremely wrong. This is the least professional company I've ever worked with, and they single-handedly ruined my wedding. If I could go back in time, I'd tell myself to burn the money used to pay this company and warn all my guests that they'd be better off biking the 90 km to Squamish than taking their chances with this company.

Would give 0 stars if I could. The limo was 40 minutes late to take my daughter and her friends to grad dinner & dance. The driver said "take it up with my boss." I phoned, was told they'd speak to the driver and phone back. They didn't. So I phoned again, no answer. Left a voicemail, no reply. Still haven't received a reply as of writing this. The grads missed being in their class group photo thanks to this unprofessional business. Do not use them!

Overcharged us by $55 and did not refund upon follow up. We took a limo ride with one of their drivers in downtown Vancouver in December. We agreed upon the price of $60 for this ride and upon transaction, the final amount billed to us was $105 - with no agreement on tip, the driver passed the terminal to us so that we could not and did not see the amount entered. The driver either added his own tip or entered the total amount as $105 without our consent. It was only after the driver left that we realized the receipt amount was $105. I corresponded with the company and they said they would reimburse the charge and it's been over a month and it never came through. Would avoid doing business with this company.

I paid $170 for a limo for my girlfriend's birthday. The limo never showed up, and they wouldn't answer the phone when I called. They also never responded to my voice mail. Then they had the nerve to ask me to leave a review. We had to take transit. This business is a joke, spend your money elsewhere.